Workplace Solutions, Head of International Stock Plan Services

JPMorgan Workplace Solutions is a leading cloud-based provider of share plan management software. With an expansive client base of over 600 corporate clients, ranging from early-stage start-ups to mature multinational public corporations, the firm manages nearly $200 billion in assets under administration across 650,000 corporate employee participants. Workplace Solutions operates with an experienced team of more than 600 employees headquartered in Cork, Ireland, and 16 further locations across Europe, the Middle East & Africa, North America, and Asia Pacific.

Role Details:

The Wealth Management Solutions business seeks to hire an experienced Managing Director to focus on international stock plan management, with opportunities to expand scope over time:

• Develop International Strategy:Formulate and implement a comprehensive strategy for international stock plan offerings and go-to-market initiatives.
• Promote Global Mission:Advocate for the Workplace Solutions mission both internally and externally, emphasizing international stock plan capabilities.
• Enhance Customer Experience:Ensure exceptional customer experience is prioritized across all lines of business, with a focus on international clients.
• Talent Management:Attract and retain key talent with expertise in international stock plans across the organization.
• Financial Oversight:Manage P&Ls, annual budgeting processes, and resource allocation with a focus on international operations.
• Competitive Analysis:Continuously evaluate the global competitive landscape to identify near and long-term needs, including potential differentiators in international markets.
• Prioritize Initiatives:Set priorities for initiatives and product development, particularly in international stock plan offerings.
• Industry Relationships:Develop strong relationships with industry influencers and international partners.
• Internal Collaboration:Build strong relationships with leadership teams across JPM, including ECM, Tech, and Operations, with a focus on international integration.
• Sales Support:Support sales efforts for key international prospects and franchise-level relationships.

Job Responsibilities:

Corporate Sales / Business Development:

• Drive corporate sales and B2B2C client relationships for international stock plans, particularly in regions where Global Shares seeks to expand.
• Develop a team of dedicated international workplace sales specialists.
• Cross-train sales teams on international stock plan offerings.
• Identify cross-selling opportunities in international markets.
• Engage with key stakeholders for cross-LOB corporate referrals partnerships
• Regional Delivery of Stock Plan Services:Ensure 'end-to-end' delivery of Stock Plan Services to grow and retain the regional client base. Manage the delivery and execution of global Stock Plan Services, ensuring alignment with strategic objectives.
• Client Relationship Management:Build and maintain strong relationships with key clients and partners to retain and renew clients.
• Grow Enterprise Value:Oversee regional sales teams to meet targets and revenue goals, developing strategies and monitoring performance for optimal effectiveness.
• Leadership and Team Development:Partner with the COO to manage local functions and operations teams. Establish regional management team structures and lead commercial and service teams to foster high performance and continuous improvement.
• Regional Cross-LOB Collaboration:Build and leverage internal relationships across AWM and the Commercial and Investment Bank.
• Regional Strategy:Partner with the CCO on target markets, country-level strategy, partner strategy, and product and pricing strategy. Collaborate with Product to ensure market alignment and drive innovation.

Qualifications:

• 15+ years’ experience in Share Plan Administration and/or Workplace leadership, with a focus on international markets, including several years at the Managing Director level or equivalent.
• Combination of sales and product management experience at a senior capacity, with international exposure.
• Knowledge of the full workplace landscape, including financial wellness, retirement solutions, share plans, and banking bundles, with an emphasis on international markets.
• Proven ability to rapidly grow new product offerings in international contexts.
• Strong influence and persuasion skills with Operating Committee members on strategic decisions.
• Experience with budget processes and strategic roadmap creation.
• Ability to influence stakeholders outside of direct reporting structures, particularly in international settings.
• Experience working with and influencing external clients during both product development and sales phases, with a focus on international markets.
• Some experience with digital solutions, especially regarding international workplace portals and apps.