Workforce Systems Administrator

University College London Hospitals NHS Foundation Trust

We have two exciting Band 3 Workforce Systems Administrator posts available within Workforce Intelligence to provide support to managers and employees over the phone, face-to-face and by email with queries in relation to ESR (the electronic staff record system used by NHS organizations as their HR and payroll system), Smartcards and various other Workforce Systems.

As a Workforce Systems Administrator, you will be primarily responsible for the support and maintenance of the Electronic Staff Record (ESR) System and the Registration Authority. You will also be responsible for ensuring data quality is of the highest standard and supporting other Workforce Systems used within the Trust.

The ESR System contains all of our people's information such as position details, organisation hierarchy, payroll, EDI, annual leave, sickness etc.

Workforce Systems Administrators will support managers with using Self-Service to make changes to their team member's records. You will also be one of the Trust's RA (Registration Authority) Agents, responsible for the issuance and management of smartcards, which are used by staff to gain access to clinical systems such as Electronic Medical Records to treat patients.

We require candidates to have some knowledge of ESR and experience working within the NHS, preferably in an acute Trust. The candidate will need to have an understanding of NHS jargon and organisational structure in Healthcare environments. It is vital that the candidate has a good grasp of Information Governance due to the high level of sensitive information the post holder will be exposed to.

The post holders will report directly to the Workforce Systems Lead and will be accountable to the Workforce Systems & Intelligence Manager.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Person Specification

Knowledge and Qualifications

• Educated to post GCSE level
• Evidence of continuing professional development including regular attendance on internal and external study programmes
• Knowledge of Electronic Staff Records (ESR) in an acute NHS Setting
• NHS Registration Authority smartcard administration experience

Experience

• Experience of working in recruitment or other similar high volume administration role
• Proven champion of customer experience
• Experience of being able to balance competing priorities and meet personal and organisational targets
• Engaging and Motivating others
• Proven track record of delivering to KPIs and targets
• Proven NHS/public sector experience

Skills and Abilities

• Quality focussed with an innovative, flexible approach and the ability to problem solve
• Excellent attention to detail
• Well organised, systematic thinker
• Able to manage a high-volume workload
• Ability to respond to urgent situations in a calm, empathetic and logical manner and manage stressful situations
• Sound IT skills (Microsoft Office, Word), experience of manipulating HR databases

Communication

• Ability to form, build, develop and maintain positive and effective working relationships with people from a wide range of personal and professional backgrounds including client managers and team members
• Excellent communication skills, written, verbal and listening

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£29,485 to £31,088 a year Per annum inclusive of HCAS