WIST Service Delivery Manager

Job Description:

Our Customer Support and Training function is currently recruiting for a Wildcat Integrated Support and Training (WIST) Service Delivery Manager to support the WIST Senior Service Delivery Manager in the successful delivery of the WIST contractual commitments. In addition to this, you will also provide leadership for the WIST Service Management Organisation (SMO), and guidance to the integrated supporting functions that constitute the WIST Integrated Project Team (IPT), manage, and report on the performance of the contract both internally and to the customer, the UK MOD DE&S and the Front Line Command (Navy & Army).

Please note that this role is a JFF Level 7 (PPM).

What you’ll be doing as the WIST Service Delivery Manager:

• Manage an availability service for the MOD Wildcat Fleet, including management, technical support, spares support elements, aircraft provision and training to ensure that each service element is delivered to schedule.
• Ensure all contracted tasks are delivered through the utilization of multi-functional and cross-discipline integrated project teams.
• Ensure contractual obligations are discharged and that the required service levels are achieved within company budgetary constraints.
• Make decisions on contract deliverables while being cognizant of contract turnover and profitability targets that could be impacted.
• Manage all activities relating to the submission of key deliverables to the Wildcat DT.
• Be responsible for the management of the WIST programme, representing the Senior Service Delivery Manager and the Head of UK MOD ISO’s.
• Promote and encourage a joint and partnered approach to business with the customer and key industrial partners and foster appropriate working relationships at all levels.
• Support the team SMEs to ensure all risks associated with the individual projects are monitored and controlled appropriately.
• Agree schedules and priorities with the customer.

What we need from you:

• Qualified to Degree or equivalent level in both business management and a relevant technical discipline or significant knowledge of aerospace, defence and related business areas, gained through at least 10 years direct experience.
• Team player, able to communicate effectively with colleagues, Prime Contractor, Subcontractors and Key Stakeholders within the Military Customer community at all levels.
• Knowledge of the Integrated Operational Support construct and associated support disciplines.
• Detailed knowledge of military aircraft operations, manufacturing and support processes.
• Experience in negotiating the technical elements of subcontracts and subsequent subcontract management.
• Experience of dealing with the relevant DT organisations of the DE&S.
• A good understanding of support and programme management (Business management of programmes over £100+M).
• Excellent IT systems skills including MS Office, performance tools and SharePoint.

Security Clearance:

You must be eligible for full security clearance. For more information and guidance, please visit: Security Vetting Clearance Levels.

Life at Leonardo:

With a company-funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

• Flexible Working: Flexible hours with hybrid working options. For part-time opportunities, please talk to us.
• Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance).
• Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year.
• Pension: Award-winning pension scheme (up to 15% employer contribution).
• Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion.
• Lifestyle: Discounted Gym membership, Cycle to work scheme.
• Training: Free access to more than 4000 online courses via Coursera and LinkedIN Learning.
• Referral Incentive: You can earn a reward for successfully referring a friend or family member.
• Bonus: Scheme in place for all employees at management level and below.

For a full list of our Company benefits, please visit our website.

Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at 8 sites throughout the UK.

At Leonardo UK, we believe that a diverse and inclusive work environment unlocks our people’s full potential and drives innovation and creativity. We work hard to offer a welcoming, accessible and inclusive place to work for all of our people, creating a culture where everyone can thrive, feel safe and have a sense of belonging and connection.

This is a great opportunity to bring your talents and form an integral part of Leonardo’s future. We can help you develop your skills and offer great opportunities to develop and grow, so why not join us.

Primary Location:

GB - Yeovil - Lysander Rd

Contract Type:

Hybrid Working:

Onsite