Wintel Engineer (Support)

Job Title: WINTEL Engineer
Location: Stevenage

Due to the nature of our support requirements, this is an office-based role.
Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers across the region.

As a WINTEL Engineer in our Defence and National Security business, you will play a crucial role in supporting our live services. We require an experienced WINTEL engineer that is looking for a career that will help build your skills and experience in current and new technologies. You will join our established team providing support to customers' IT systems. This opportunity is a customer-facing role, so the most important attributes are for you to be able to work and converse well with our customers. Our purpose is to make the world more sustainable by building trust in society through innovation. You will contribute to this by supporting our high-profile customer through the implementation & configuration of complex IT solutions.

Your role
Your role will involve reviewing customer Windows-related work requests with quick turn-around responses for more complete and detailed requirements. Using automation, you will build images, create build documents, and work instructions, as well as build and configure Windows Servers (the majority being virtual and hosted on VMware clusters). You will also be involved in the builds and racking of physical servers within customer data centers and computer rooms. Additionally, you will update and maintain existing gold build images, perform patching and upgrades of Windows servers, and manage capacity reporting. Attendance at bi-weekly engineering meetings to provide progress updates on outstanding tickets is required. Ensure server builds adhere to Fujitsu and customer standards for all areas of work undertaken, and attend customer and Fujitsu sites when required to ensure deliverables are completed within target SLAs and KPIs (i.e. document reviews/system installation). Raise any risks or issues that may impact (a) costs, (b) delivery to timescales, or (c) overall solution deployments. Assist in testing activities, raise change requests, and present those at both Fujitsu and customer change boards when required. The successful applicant may also engage in projects further afield from time to time. You will be expected to nurture and provide training to junior team members, which is essential for growing our staff knowledge and skillset. Experience in a similar role would be advantageous.

Minimum Requirements
Minimum SC Clearance is required to fulfil this position, with a requirement to meet a higher level on joining if not already held. This will be a minimum requirement to be able to fulfil the role obligations.

Expected Working Hours
Our hours of support are Monday to Friday 0700 – 1900 per week to cover 37 hours. This could be on an early or late start, rotated as directed by service delivery/team lead. Example work pattern will be 0700-1530 & 1030-1900.
Opportunities for work from home may be possible on a shared basis when the service permits and Service Delivery management have approved.

Your Experience
Good understanding of IT support, team working, and good communication skills. Knowledge and experience of the following technologies are required to meet the role expectations.

Desirable Skills

1. SQL Server
2. Enterprise Management tooling and agent deployment
3. Trellix ePO
4. PKI
5. Server Agents deployment and configuration
6. Ansible/Powershell
7. Exchange
8. SIEM agent (Splunk)
9. GitLab
10. Skype for Business
11. Build automation software
12. Red Hat Enterprise Linux and Satellite

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality while promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.
We want you to thrive. If working for a progressive organisation, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity, and inclusion, you belong at Fujitsu. #LifeatFujitsu #Defence #DNS.