Windows 11 Support

Our client, a prominent player in the retail sector, is seeking a Windows 11 Support professional for a contract position. This role involves providing critical IT support to retail stores, ensuring the smooth implementation of new technology systems.

Key Responsibilities

• Providing day-to-day store-facing service, over the phone and on Teams
• Planning, booking, and processing store schedules for technology implementation to ensure programme efficiency
• Identifying issues proactively and working with the Line Manager to develop solutions
• Feeding valuable information to the Programme Team to assist in rolling out schedules
• Championing the behaviours and values upheld by Specsavers
• Working collaboratively and cross-functionally with all relevant departments
• Delivering exceptional customer service to store partners
  
  

Job Requirements

• Experience in IT support, particularly within a retail environment
• Familiarity with Windows 11 and associated technological implementations
• Strong problem-solving skills with a proactive approach
• Excellent communication skills, both over the phone and via Teams
• A dedication to upholding company values and supporting team members
• Ability to work collaboratively across various departments
• Commitment to providing exceptional customer service
  
  

If you have experience in IT support and thrive in a collaborative retail environment, our client would love to hear from you. Apply now to join a dynamic team and contribute to the successful implementation of new technologies in retail stores.