Wholesale Operations & Customer Service Manager

ZipRecruiter; London; On-site; GBP 30,000 - 60,000; Full time

Job description

Job Description

I am partnering with a well-known sports and lifestyle brand, who is globally recognised!

The role of Wholesale Operations & Customer Service Manager means you will lead a team, and manage all day-to-day order management, allocation, and fulfilment of wholesale orders. You will work with wholesale partners in the UK and globally, where you will ensure key dates are met, and relationships are maintained and developed where possible.

Wholesale Operations & Customer Service Manager - The Role:

• Lead, motivate, and manage a customer service team of 5-10 people to achieve high levels of performance and customer satisfaction.
• Manage the accurate entry of customer orders into the system.
• Oversee the allocation process and ensure effective communication with the warehouse to ensure timely order processing and shipment preparation.
• Track the allocation of orders, monitor upcoming shipments and provide timely updates on delivery schedules to both internal teams and customers.
• Collaborate with Sales, Logistics, and other relevant teams to address customer needs, resolve any issues, and ensure smooth order processing.
• Continuously improve customer service processes; implement best practices to reduce delays, optimize order management, and streamline communication between teams.
• Provide regular performance reports on key metrics, including order fulfilment rates, customer satisfaction levels, and delays.
• Develop and implement training programs for the customer service team.

Wholesale Operations & Customer Service Manager - The Person:

• Strong Communication.
• Problem-solving abilities.
• Experience in managing teams within a wholesale customer service or retail environment.
• A focus on continuous improvement and operational efficiency is key.