Wholesale Operations & Customer Service Executive

I am partnering with a well-known sports and lifestyle brand, who is globally recognised!

The role of Wholesale Operations & Customer Service Executive means you will play an integral part in supporting the wholesale team with order entry, allocating stock to live orders, working with wholesale customers across orders and delivery dates, and also working with the internal logistics department to arrange shipments into your customers.

Wholesale Operations & Customer Service Executive - The Role:

• Accurately enter customer orders into the system.
• Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.
• Ensure that customer needs are met in a timely and efficient manner.
• Track order allocations, monitor upcoming shipments, and provide timely updates to customers and internal teams regarding delivery schedules and potential delays.
• Proactively inform customers of any changes to their order or delivery status.
• Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish.
• Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
• Provide feedback on any recurring issues and help propose solutions to improve the customer experience.

Wholesale Operations & Customer Service Executive - The Person:

• Strong communication skills.
• Problem-solving abilities.
• Experience in managing teams within a wholesale customer service or retail environment.
• A focus on continuous improvement and operational efficiency is key.