Wholesale Account Specialist

Erdem; London; On-site; GBP 25,000 - 45,000; Full time

Job description

Wholesale Account Specialist / Coordinator

Location: London, UK

Reports to: Wholesale Manager

Our Company:

ERDEM is an independent house of bold fashion, based in London. Founded in 2005 by designer Erdem Moralioglu MBE, the brand has forged its own path within the industry. After appointing his first CEO in 2020, the company has begun its exciting growth journey to increase its visibility and expand its global footprint through Wholesale, Retail & eCommerce channels.

How we do things:

We truly believe our independence is one of our greatest strengths. It ensures we are agile and fast to market. Our teams are convivial, dynamic and share the common goal of growing our brand in a sustainable way. Our product is worn by incredible women all over the world.

Job Description:

To assist and support the Wholesale Department in all aspects of delivery administration related to the international wholesale business according to the seasonal schedule. To effectively manage the movement and control of stock and returns within company policy and procedure. To manage and propose solutions to final client complaints.

Duties:

• Complete accurate processing of all seasonal orders – from checking client’s details, sales orders against buy sheets (for DS) to transmission to supplier according to seasonal deadline.
• Support the Wholesale team with processing re-orders.
• Collate and check all customer PO’s prior to delivery, ensuring delivery dates, values, and quantities are correct and EAN13 codes have been loaded.
• Ensure that product catalogues are uploaded accurately in the system and pre-ticketing orders are placed in time for delivery
• Request and transmit EDI (Electronic Data Interchange) for key accounts, ensuring smooth order transmission and tracking
• To advise clients of any cancellations in production and final quantity to be shipped.
• To follow through on all delivery administration – supplier and warehouse schedules, delivery bookings/dates and update management (retail) and clients (wholesale) accordingly.
• Manage all clients’ delivery queries (e.g. shortages/overs, Sku report, phasing etc…).
• Arrange stock returns from clients’ collection point and delivery to supplier.
• To deal with all client complaints and communicate to sales team and management.
• Manage all clients’ sample requests (consignments) and keep a log of all movements.
• Keep an organized log of all clients’ claims for faulty merchandise on supplier system and communicate supplier final decision to clients (rejection/acceptance).
• Work towards all performance targets as set by management team.

Behaviours for success:

• Excellent communication and 'people' skills.
• Have the gravitas to manage communication and interactions across various levels of the company and industry.
• Highly detail-oriented Strong reporting and analytical skills.
• A strong commitment to customer service and maintaining excellent service standards
• High sense of responsibility
• Planning and organisational skills
• Ability to meet deadlines and work under pressure
• Well organized and proactive in providing timely, efficient and accurate support to the sales team.

Work experience and qualifications:

• Minimum 2 years experience in a similar administrative role.
• Highly literate in Excel, PowerPoint, and all Microsoft programs.
• Previous experience in problem-solving and managing customer complaints.
• English fluency required