Wellbeing Concierge

Are you passionate about health, wellness, and exceptional service? Do you thrive in a luxury hospitality environment where every guest experience matters?

We are looking for a Wellbeing Concierge to be the welcoming face of an exclusive gym and spa within a prestigious 5-star hotel in Knightsbridge. This is a unique opportunity for someone who loves interacting with people, promoting wellness, and delivering world-class customer service in an elite fitness and spa setting.

• Salary: £28,000 base + up to £10,000 bonus
• Perks: All meals included
• Location: Knightsbridge, London
• Working hours: 40 hours per week

The Responsibilities:

As the Wellbeing Concierge, you will be at the heart of the guest experience, ensuring every visitor feels valued, supported, and inspired on their wellness journey. You will provide seamless front-of-house service, assist guests with spa and gym bookings, and act as a trusted advisor on all wellness offerings within the hotel.

• Deliver exceptional guest service across all communication channels, including face-to-face interactions, phone, email, SMS, live chat, and social media.
• Welcome and engage with high-profile clientele, ensuring a personalised and memorable experience.
• Assist guests with gym and spa bookings, providing expert knowledge on wellness services, treatments, and classes.
• Handle and resolve guest inquiries professionally, from technical support to lost property and membership questions.
• Work closely with the marketing team to stay updated on promotions, events, and wellness initiatives, ensuring guests receive the most relevant recommendations.
• Monitor and respond to guest feedback across platforms such as Google, Instagram, and review sites.
• Ensure the gym and spa environment remains immaculate, reinforcing a premium experience for every visitor.
• Support the opening and closing of the wellness space, maintaining security and smooth daily operations.

The Person:

• Warm, approachable, and emotionally intelligent, with a natural ability to make guests feel welcome.
• Previous customer-facing experience in a high-end wellness, hospitality, or retail environment is preferred.
• Passion for health, fitness, and wellbeing, with an understanding of luxury wellness services.
• Confident, service-oriented, and solutions-driven—you go above and beyond to enhance guest experiences.
• Strong communication skills, both verbal and written, with the ability to handle inquiries professionally.
• Tech-savvy, with the ability to manage bookings, guest profiles, and online interactions seamlessly.
• Adaptable, resilient, and able to thrive in a fast-paced, luxury environment.
• Flexible availability, including weekends and evenings, to support the needs of a high-end clientele.

Why Join?

• Work in a stunning 5-star hotel in Knightsbridge, surrounded by luxury wellness and fitness professionals.
• Enjoy all meals provided, plus access to premium fitness and spa facilities.
• Competitive salary package with performance-based bonuses.
• Be part of a dynamic team delivering world-class wellbeing experiences.