Wellbeing Care Coordinator, WBC PCN

We are looking for a Care Coordinator to join our established Wellbeing Team for WBC Primary Care Network (PCN) supporting people to live independent, healthy and positive lives.

The Wellbeing Care Coordinator will work within a multi-disciplinary team to manage a case load of patients, acting as a central point of contact to ensure appropriate support is made available to patients and their carers where relevant.

Care coordinators work with people individually, building trusted relationships and focusing on what matters to the person to support them to develop a personalised care and support plan.

The successful candidate will work alongside our current Wellbeing Care Coordinator, Health & Wellbeing Coach, Social Prescriber and Primary Care Team to provide an all-encompassing approach to personalised care.

Main duties of the job

1. Identifying and working with people who need additional support to manage their care.
2. Helping people to develop a personalised care and support plan, which includes what matters to the person, how best to support them, their goals and what they can do to support themselves.
3. Helping people to access services and ensuring that the care people receive is joined up around their needs.
4. Ensuring that people have high quality information to help them make choices about their care and helping people prepare for shared decision-making conversations.

About us

WBC Primary Care Network includes 3 Hereford city-based practices; Wargrave House Surgery, Belmont Medical Centre and Cantilupe Surgery. As a small network we are very fortunate to be able to work closely together to understand the shared needs of our patient population and directly implement new ways of providing excellent patient care.

TaurusHealthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients' home, whilst ensuring that patients who do require in-hospital services are seen as quickly and effectively as possible.

Job responsibilities

The Wellbeing Care Coordinator will have a key role in the Wellbeing Team for Wargrave, Belmont and Cantilupe (WBC) Primary Care Network supporting the network's population to live healthy, positive, and fulfilling lives.

The Wellbeing Team works with individuals in need of proactive support with the aim of encouraging independence, a healthy lifestyle, mental wellbeing, and social connectivity. We identify areas of health inequality within our locality and work with the primary care team, and community partners to engage with the population and understand existing gaps in provision. This includes increasing uptake in cancer screening and other health initiatives, early intervention to manage long term conditions, and supporting people to access health and community services.

As a member of the Wellbeing Team the Care Coordinator will work within our network of GP Practices to provide a central co-ordination role for patient care planning. The role will involve working one to one with patients who need extra support, helping them to be actively involved in managing their care and supported in making choices that are right for them.

The Care Coordinator will be an essential team member working with a Health & Wellbeing Coach, Social Prescriber and Primary Care Team. They will provide a single point of access for staff and patients, providing feedback to the practices, troubleshooting, and escalating actions as necessary, providing advocacy for service users. There may be occasions when the Care Coordinator will support the wider Primary Care Team in Health Inequalities projects, or other Primary Care Network strategic priorities.

Person Specification

Experience

• Working knowledge of Microsoft office Word, Excel, Outlook and PowerPoint and using video calling software e.g. Microsoft Teams.
• Experience of using IT systems such as EMIS.
• Knowledge of the personalised care approach.
• Experience of providing one to one and/or group support.
• Experience of working in a health or social care setting.
• Experience of partnership/collaborative working and of building relationships across a variety of organisations.

Other

• Understanding of confidentiality and Data Protection.
• Required to travel to meetings and work from other locations as required in order to carry out work across the federation.

Qualifications

• GCSE English or equivalent level.
• GCSE Mathematics or equivalent level.
• ECDL or equivalent level of keyboard/IT skills.

Skills

• Good interpersonal communication skills, both written and verbal.
• Ability to manage and prioritise own work to meet deadlines.
• Ability to work effectively as part of a team.
• Ability to communicate confidently with staff of all seniority levels.
• Good level of accuracy and attention to detail.

Personal Qualities and Attributes

• Reliable, conscientious and flexible approach to work.
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
• To be able to work independently on own initiative.
• Ability to maintain confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,506.79 to £25,620.74 a year Dependent on experience