Welfare Outreach Adviser (GP Practices)

Glasgow North West Citizens Advice Service; Glasgow; Hybrid; GBP 27,000; Full time

Job description

Community Development & Social Enterprise

Disability

Equality & Law

Health

Housing & Homelessness

International Development

Learning

Local

Local Infrastructure Organisation

Older People

Other

Social Care

Youth

• Hybrid: Glasgow North West CAB with additional GP outreaches across the Northwest of Glasgow
• Closing 21st April 2025
• Advertised from 4th April 2025
• 32 hours per week (4-day working week). Flexible, hybrid working is standard. Type of contract: Funding confirmed

Role

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.

About the job

The role of a Welfare Outreach Adviser involves offering guidance and support to individuals in need. This position is based at Glasgow North West Citizens Advice Bureau in Maryhill, with additional outreach conducted in various GP Practices across the northwest of Glasgow. We are an independent and innovative advice organisation providing holistic advice and support to the local people.

We are looking for client-focused individuals with experience of providing income maximisation as part of overall holistic advice and support. In this role you will see clients in person, as well as providing advice via telephony, email and digital channels ensuring clients get the advice, information and support needed.

Application notes

To apply, please complete our application form here by the closing date. Please get in touch with [e-mail] if you have any questions about the role and/or would like to arrange an informal chat.

Please note that we will not be accepting CVs for this position.

Please note that this post is subject to a satisfactory PVG check.

GNWCAB is committed to equal opportunities both in service provision and employment.

Glasgow North West CAB

Charity number: SC005641

Company ref: SC202642

Glasgow North West Citizens Advice Service

Welfare Outreach Adviser (GP Practices)
Postcode: G20 9AA

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Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we support over 5,000 people with over 18k pieces of advice, securing £3.5 million for our community.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

About the job

We are looking for a highly motivated individual with the drive and enthusiasm to ensure the provision of a quality advice service to the public. This position is based at Glasgow North West Citizens Advice Bureau in Maryhill, with a requirement for occasional outreach conducted across the northwest of Glasgow.

Working to high standards, the successful candidate will be a self-motivated, enthusiastic team member with excellent interpersonal skills that can play a key role in the delivery of our holistic advice service. Demonstrating a commitment to the aims, principles and ethos of the CAB service, the individual will be supported to make a meaningful difference to our community.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. Completion of Citizens Advice Bureau Adviser Training Programme would be advantageous but is not essential as full training will be given.

This is a new and exciting project which focuses on energy advice provision in the North West of Glasgow. We are looking to recruit an experienced adviser to deliver Energy Advice in our community via phone appointments, face to face appointments and home visits.

Our new project aims to support vulnerable energy consumers, within one of Scotland’s most deprived areas, to tackle the ongoing impact of surging energy bills, reduce fuel poverty and help to manage energy debt. Our project will raise awareness of energy efficiencies and empower vulnerable individuals, helping to reduce the impact of poverty. As part of the project, the advisers will receive training to achieve a City & Guilds qualification in Energy Advice.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. If you would like to have an informal conversation about the role we are happy to accommodate this.

We have an exciting opportunity for you to join the Moira Anderson Foundation (MAF), a values-based charity that supports children and adults of all genders affected by Childhood Sexual Abuse. We are recruiting a Client Support Officer to work with adults. The work will take place from our hub in Buchanan Street, Glasgow, and also various GP practices in the Glasgow area. Initial training and induction will take place between Glasgow and Airdrie.

Warmth, empathy and compassion are key attributes for this role. The Client Support Officer will possess a relevant qualification or have experience in working with adults who have experienced trauma, have experience of supporting vulnerable clients and have a sound understanding of trauma and the issues that affect CSA survivors.

The post is funded for 21 hours per week in year 1 and 17.5 hours per week in year 2. We are optimistic that funding will be secured for the additional 3.5 hours in year 2, but it is not guaranteed. Ongoing funding will be sought to maintain this post beyond the initial 2-year period. The salary is £26,380 pro rata. Working days will be agreed to meet the needs of the service, some evening work will be required.

Induction training and clinical supervision will be provided, as well as enhanced employer pension contribution (following 3-month probationary period), death in benefit scheme and attractive holiday leave benefits.

This is an opportunity to join a first-class team making a real difference to survivors of CSA.

Please send your completed application form, along with a covering letter explaining why you think you will be suitable for the role, to: [e-mail]

MAF is an Equal Opportunities employer. This post is considered to be regulated work with protected adults and children as specified in the Protection of Vulnerable Groups (Scotland) (PVG) Act 2007. Accordingly, you will be required to become a member of the PVG scheme or undergo a PVG Scheme update if already a member. We will seek references from your current employer as part of the selection process.

MAF has LGBT Youth Scotland Gold Award demonstrating our commitment to the LGBT Community, and is a Real Living Wage employer.

Glasgow Women’s Aid provides information, support and temporary accommodation for women, children and young people experiencing domestic abuse. We have refuge accommodation, follow on services and outreach services both for women and children across Glasgow.

The purpose of this role is to support our Women’s Team with providing a support service to women who are living in our refuges. You will support women being admitted into refuge and will respond to the practical and emotional needs of women as required. Although you will not be a key worker, you will attend appointments with women, signpost and advocate for them and support the running of our group work programmes.

It is essential that you have experience of providing support to women who have experienced trauma or crisis. A suitable qualification that meets with SSSC Housing Support registration is also required (examples would be HNC Social Services or SVQ Level 3 Social Services and Healthcare). The nature of our work requires a commitment to the feminist analysis of domestic abuse and to the values of Glasgow Women’s Aid.