Welcome & Service Assistant - Woodbridge

Social network you want to login/join with:

Client:

The National Trust

Location:

Woodbridge, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

34f5801d73af

Job Views:

5

Posted:

28.03.2025

Expiry Date:

12.05.2025

Job Description:

Welcome & Service Assistant - Woodbridge

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: 12.75 per hour

Contract duration: Fixed term contract until 31/08/2025

Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. You'll be working between Monday - Sunday.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Visitor welcome manager, you’ll be part of a team working within the Visitor welcome area at Sutton Hoo property. Sutton Hoo prides itself on providing excellent customer service to all our visitors, and you would be joining a team of highly motivated, passionate and welcoming team members. Encouraging growing support for the National Trust and informing all visitors about the special places looked after by the charity in a fun, warm and supportive environment.

Interviews are planned for 14th April 2025.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.