Welcome & Service Assistant - Stourbridge

TN United Kingdom; Stourbridge; On-site; GBP 10,000 - 40,000

Job description

Social network you want to login/join with:

Client:

The National Trust

Location:

Stourbridge, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

97cd535547ed

Job Views:

3

Posted:

28.03.2025

Expiry Date:

12.05.2025

Job Description:

Welcome & Service Assistant - Stourbridge

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: 12.75 per hour

Contract duration: Fixed term contract until 10-Oct-2025

Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 845 hours over the duration of the contract, and on average, you'll work 2 days a week during term time and 3 days a week during school holidays but again, this will be flexible depending on operational demand.

Your normal working days will be Monday - Friday but there is an expectation to support at weekends and bank holidays if required. A typical day would be 9:30am - 5:00pm.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager, you'll be part of a small but fun and friendly team based at one of the National Trusts most unique properties, Kinver Edge & the Rock Houses. Welcoming visitors to this intriguing place, sharing how they can get the most out of their visit and what they can enjoy after their visit on the wider Edge.

It can be very busy but equally there may be quiet days so you'll need to be able to work well in both scenarios. The property is across 3 levels, including steep slopes and steps and the role involves accessing all levels. We're also a dog friendly property.

If you're keen to support the property grow its fundraising, this could be the role for you.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

You'll be responsible each morning for opening the property in preparation for visitors, including opening the rock houses, visitor reception, bookshop, getting out signage, checking presentation levels, setting up the till etc. At the end of the day, you'll be expected to close down all areas, clean the visitor facilities and cash up.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you're:

1. customer focused with an understanding of the importance of great service
2. a team player, but also can work on your own initiative
3. well organised and adaptable
4. willing to learn new skills
5. have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.