Welcome & Service Assistant Manager - Bristol

TN United Kingdom; Bristol; On-site; GBP 20,000 - 30,000

Job description

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Client:

The National Trust

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9201e30502fb

Job Views:

3

Posted:

28.03.2025

Expiry Date:

12.05.2025

Job Description:

Welcome & Service Assistant Manager - Bristol

Summary

The role of a Welcome and Service Assistant Manager with the National Trust is to uphold the highest of standards in the service we give to visitors. If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you.

You’re likely to be jointly managing a team of staff and volunteers, so would need to be willing and able to work some weekends and bank holidays to ensure full cover.

What it's like to work here

The 70-strong team at this spectacular Victorian gothic house have ambitious plans for growth over the next few years. Tyntesfield’s excellent location just outside of Bristol means there is great scope to develop the visitor experience to this vast estate, and the team are encouraged to be forward thinking and creative in their approach. There is a strong sustainability focus at the property with working kitchen gardens that produce delicious produce for the café and restaurant.

For more information about our property please visit www.nationaltrust.org.uk/tyntesfield.

What you'll be doing

You’ll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting Tyntesfield. Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive – now and into the future. Your warmth, your care, your high standards and your attention to detail can make all the difference to their day.

You'll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be helping your team to do the same.

You'll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our conservation work both here and throughout the Trust, you’ll help people to see how vital their contribution can be.

Who we're looking for

We'd love to hear from you if you’re:

1. experienced in visitor services, in the tourist or heritage sector
2. naturally curious about people, with an understanding of how to achieve the highest standards of customer service
3. able to work to sales targets, and confidently sell the benefits of becoming a member
4. well-organised and motivated
5. willing to learn new skills, with a ‘can-do’ attitude
6. comfortable with IT skills (all MS Office)

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.