Welcome & Service Assistant - Bury St Edmunds

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Welcome & Service Assistant - Bury St Edmunds, Bury St Edmunds

Client:

The National Trust

Location:

Bury St Edmunds, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3e49602a30f8

Job Views:

5

Posted:

28.03.2025

Expiry Date:

12.05.2025

Job Description:

Welcome & Service Assistant - Bury St Edmunds

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. We’re looking for someone to work within a bustling atmosphere who can engage with people and share their passion for the National Trust’s cause.

Salary: 12.75 per hour

Contract/duration: Fixed term contract for 12 months

Hours/working pattern:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. We're at our busiest when the public is at its leisure, please expect to work every other weekend and some national holidays.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Welcome Manager, you'll be part of a team of fourteen Welcome & Service Assistants. You'll be based at an entrance kiosk, Welcome Point and Cycle Hire Hub, greeting visitors as they arrive and talking to them about what they can see and do at Ickworth Estate and how they can support our conservation work. You'll mainly be outdoors. There will be training and development opportunities to grow your career in the National Trust.

As a Welcome and Service Assistant, you’ll be an ambassador for Ickworth Estate and the National Trust, delivering a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key programming events, growing support through membership, to the day-to-day running of the Welcome Point and Cycle Hire Hub.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. You'll confidently grow our membership base, lead volunteers, and deliver high standards of presentation, ensuring all our communications are clear and consistent. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.