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Weekend Customer Service
Smart10 Ltd
Borehamwood
Remote
GBP 40,000 - 60,000
Part time
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Job summary
An established industry player is seeking a friendly and proactive Customer Service Advisor to join their weekend team. This role is perfect for students looking for part-time work, allowing you to assist customers from home while ensuring their satisfaction. You will handle queries, manage bookings, and provide exceptional service, all while working towards targets. With the flexibility of remote work during weekends and the opportunity to earn incentives, this position offers a great balance for those studying or seeking part-time employment. Join a supportive team and make a difference in customer service!
Benefits
Qualifications
- Experience in customer service is essential for this role.
- Must be able to work towards targets and SLAs.
Responsibilities
- Handle inbound communication via phone and email.
- Manage customer complaints and bookings efficiently.
- Ensure customers are informed throughout their journey.
Skills
Education
Tools
Job description
We’re on the hunt for a friendly, proactive Customer Service Advisor to join our client’s weekend team. You’ll be handling customer queries, providing exceptional service, and ensuring every customer is satisfied, all from the comfort of your home!
This role would be perfect for an A Level, College or Uni Student looking for a Part Time weekend role!
Weekend Customer Service Executive
£13.85 per hour
Remote working (please note you will need to be able to travel to Borehamwood to collect IT equipment)
Up to 20 hours per week across Saturday and Sunday and one evening
- Proven customer service experience
- Dedicated to offer excellent customer service and represent a brand
- Ability to work towards SLAs and targets
- Excellent computer skills, including Microsoft packages
- Positive and pro-active approach to work
- Confident and professional telephone manner with excellent communication skills
- Dealing with inbound communication via phone and email
- Handling any complaints and escalating where necessary
- Handling new and existing bookings
- Sending out confirmations to clients regarding their bookings
- Liaising with customers from start to finish, ensuring they are always informed
- Cross-selling any products to the customers
- 25 days annual leave + bank holidays (pro-rata)
- WFH on the weekends
- Auto-enrolment pension
- Opportunity to earn incentives with good performance
- Bonus scheme
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
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