Website Project Manager

Job Description

NB Communication is looking to recruit an enthusiastic and dynamic project manager to be part of our client-facing team working with a range of clients from throughout the country, including recognised brands such as AG Barr, Rettie, Promote Shetland and Sheila Fleet Jewellery.

Working in an interesting and varied environment, you will manage a range of marketing projects, with a particular focus on website design and development, including ecommerce sites built using Shopify.

You will explore and interpret client requirements, working alongside our creative and technical teams to devise solutions which achieve wider objectives. Key activities will include digital strategy and planning, project management, analysis and reporting.

With a clear understanding of the digital marketing industry, you will strive for excellent results whilst also maintaining and developing efficient processes that ensure profitability and quality results for our clients.

Although NB is perhaps best known for website development and digital marketing work, we've grown in recent years to offer a broader range of strategic, branding and content services. Based in Shetland, we are proud to have helped many remote and rural businesses to thrive while also exporting our own services to clients all over the country.

NB’s head office is in Lerwick, Shetland, but our clients are based across Scotland and the wider UK. We have over 20 years of experience building effective remote and hybrid teams, and we are open to this role being filled by a candidate from anywhere in the UK, or indeed elsewhere, provided they have the relevant experience.

About The Role

This is a fantastic opportunity to join the NB team which helps clients to prosper by delivering exceptional website, ecommerce and digital projects. You’ll work with clients across a wide spectrum of industries, including destination marketing, food and drink, retail, professional services, and energy.

You will have a background managing website development projects in an agency environment, and a proven track record in overseeing work from concept to completion. As project manager, you’ll be a main point of contact for many clients, and responsible for the delivery of projects to the required standards, on time and on budget.

You will apply your skills in a challenging and fast-paced environment, co-ordinating and managing subcontractors, colleagues and marketing projects simultaneously.

You will also seek to identify appropriate opportunities for the NB team to provide additional services to clients, helping to grow the value of each account.

You’ll also contribute, where appropriate, to internal process improvement and client communications management.

Responsibilities

You will

• Manage website design/development and ecommerce projects from initiation through to launch, and beyond.
• Schedule workstreams to manage multiple projects simultaneously, prioritising workload appropriately to meet delivery expectations.
• Ensure that jobs remain on budget, that clients are satisfied, and that deadlines are met.
• Check work for quality, throughout each project, to ensure consistent high standards.
• Research and prepare planning documents for client projects.
• Provide clear briefs and guidance to designers, developers, content creators and other suppliers.
• Manage content and data entry, including migration from legacy systems.
• Communicate regularly with clients – including meetings - to discuss current and potential work.
• Prepare and provide training sessions for clients to empower them to use CMS systems and similar.
• Produce detailed performance reports for clients, analysing project success and profitability.
• Build professional, trusting relationships with clients, suppliers and key stakeholders.
• Identify opportunities for NB to provide further value to existing and new clients.
• Handle and assist with scoping, time/cost estimation and quoting for new projects.
• Monitor our support ticket system, as required, responding to requests and/or assigning to team members.
• Contribute to ongoing service improvements and internal process refinement.
• Maintain up-to-date information in agency systems, including time tracking and project status indicators.
  

Candidate Profile

Essential:

• Experience working in a marketing agency environment.
• Experience of project management, specifically on website, ecommerce and digital projects.
• Excellent time management and organisational skills.
• Strong written and verbal communication skills and the ability to communicate clearly.
• A flexible and adaptable outlook, with a high level of attention to detail.
• Ability to quickly build rapport with clients and maintain strong long-term relationships.
• Ability to work well in an environment which can be fast-paced and time-pressured.
• A commercial focus with the ability to monitor and maintain profitability on all jobs.
• Analytical skills to evaluate the effectiveness of digital marketing activity.
• An inquisitive mind, with creative and solution-focused thinking and an ability to devise, review and select from alternative options.
• Self-directed approach to learning and commitment to keeping up with industry trends and technologies.
• Ability to communicate complex technical subjects in an easy-to-understand format.

Desirable:

• A good understanding of topics relating to website design and development including UX/UI, usability, accessibility, and responsive design.
• Basic knowledge of HTML, CSS, SEO, content management systems, social media and other common digital platforms.
• General knowledge of websites development approaches.
• Experience setting up and using analytics tools to gain insight which can be used to make recommendations to clients.
• Knowledge of the economic landscape in Shetland and Orkney, or experience working with rural organisations and the approaches to marketing strategies and delivery required for economic growth.