Website Operations Manager

Quest Search and Selection – Carlisle, Cumbria

Quest Search & Selection are currently working with this omnichannel business and a strong presence online and via their member’s club. The Website Operations Manager reports to the Head of Digital, which is pivotal to ensuring the seamless operation of ecommerce platforms & driving growth within their digital platform.

Key Responsibilities of Website Operations Manager:

1. Serve as a key liaison between the Digital team and other departments.
2. Act as the point of contact for external agencies and partners.
3. Ensure the smooth and efficient operation of the ecommerce site, including loading speed, site navigation, and broken links.
4. Oversee web development projects, handling both ad-hoc tasks and those aligned with the broader digital strategy.
5. Manage software integrations, including Product Information Management (PIM) and associated workflows, CRM databases, audience segmentation, email automations, and social media integrations.
6. Provide technical insights for the business, evaluating the benefits of both new and existing software and how they align with company objectives.
7. Identify and propose website enhancements, focusing on UX and CRO strategies, with an analysis of financial impacts.

Key Requirements of this Website Operations Manager:

1. 2-3 years’ experience within digital technologies, preferably with an ecommerce emphasis.
2. Technical experience on digital projects and platforms across trading and digital marketing.
3. Experience in improving site performance, including UX.
4. Experience in managing software or site migration or reforming projects is advantageous.
5. PIM Workflow experience is advantageous.
6. SaaS platforms experience within PIM, CRM, and ESP.
7. Project management experience, with a proactive approach to multitasking and execution.

Benefits Included for this Website Operations Manager:

1. Head office-based role
2. Holidays
3. Pension
4. Free Parking

The role offers great growth opportunities. If it sounds like a role that would be suitable to your skills and experience, please apply today quoting the reference no JO-2411-114894.