Warranty Administrator

Maplecrest Ford Lincoln of Union; Greater London; On-site; GBP 40,000 - 60,000

Job description

Warranty Claims Administrator for Ford and Lincoln manufacturer. Administrative duties at Vauxhall, New Jersey location. Meet Training Certification Guidelines. Process warranty claims for Ford, Lincoln, and some aftermarket vehicle applications.

Responsibilities and Duties

• Administrate warranty claims for Ford and Lincoln. Proactive claim involvement from start of claim through claim payment.
• Assist dealership staff by checking warranty coverage, including manufacturer and extended warranty. Look up operation codes and assist service writers and technicians in the proper warranty repair according to manufacturer guidelines.
• Work in a busy dealership with high volume; experience is a must. Join a team of individuals to support warranty administration. Responsibilities include claims creation, processing, correction of claims, submitting supporting documentation, and balancing warranty schedule with accounting.

Qualifications and Skills

• Experience with Ford Motor Company, Lincoln Motor Company, as well as some aftermarket applications related to tire and wheel, extended warranty, and warranty claims.
• Meeting manufacturer training certification requirements.
• Experience with CDK computer DMS system integration is a plus; training may be provided for candidates currently using Reynolds or Dealertrack.
• Basic computer skills, including proficiency in Office, Excel, scanning, and general abilities necessary for warranty administration of claims.

Benefits and Perks

• Health insurance, paid time off for sick leave and vacation, retirement savings plans, training curriculum, and competitive wages.

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications, and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.