Warehouse Manager (Customer Delivery)

£42-48k + Bonus |Onsite | Cullompton

We are seeking a Warehouse Manager (Customer Delivery) in Cullompton. You will be working for a successful organisation, who are people focussed and that is part of a brand who’s a household name, in the UK.

The Customer Delivery Manager takes full leadership, operational and financial responsibility for your site/warehouse. In the range of £30m of deliveries and a team of 30-40 staff, who you will lead to ensure the business offers the best service to customers whilst remaining compliant in Health & Safety and transport regulations.

Requirements of the Warehouse Manager (Customer Delivery):

Customer Focus

• Managing the customer-facing side of your site with accountability for all customer deliveries
• To ensure consistently high standards of customer service and operational excellence
• Work collaboratively with brand partners

Team & Financial Responsibility

• Ownership and accountability for costs, in line with agreed budgets
• To lead, coach, develop and motivate and to identify top talent
• Accountable for auditable compliance on vehicle and trailer maintenance, truck downloads, driver time directives etc.
• Maintain high standards of Health & Safety
• Proactive in managing any disciplinaries, sickness and people issues with appropriate support from the HR team

Operations

• Ensure efficient inbound supplier deliveries and outbound delivery customer orders
• Ownership and accountability for interfacing with retail teams to address cross-functional operational issues
• Identify cross-functional performance, spotting improvement opportunities that will impact on customer service or operational efficiencies
• Accountable for optimal utilisation of transport fleet for store to customer
• Accountable for the control of costs i.e. overtime spend

Skills Required of the Warehouse Manager (Customer Delivery):

• Managerial experience of mid-large teams
• Experience of transformation/change management
• Knowledge of Transport Law governing Driving Hours
• Strong customer focus

Package:

• Salary: £42-48k
• Company Car,
• Bonus Scheme (Quarterly),
• Discount on all Group Products,
• Life assurance,
• Pension Scheme,
• Private Healthcare

Note on Sponsorship:We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

Recruitment Consultant: Dan Martin

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