Ward Receptionist

Nottingham University Hospitals NHS Trust; Nottingham; On-site; GBP 24,000; Full time

Job description

Job Summary

This is an exciting opportunity for a Ward Receptionist to join a diverse and motivated team that are dedicated to the development of skills and the delivery of high quality safe care.

As the Ward Receptionist you will often be the first point of contact for the patients and visitors when entering the ward so a friendly, welcoming smile and excellent communication skills are essential.

As a caring and positive person you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception.

We are looking for an individual who is self motivated, content with working in a busy environment and who has good time management skills. You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team. It is essential that you act professionally at all times, have excellent interpersonal skills and the ability to prioritise your own work load.

Main duties of the job

The post holder will be required to provide a professional, efficient and comprehensive reception service within Ward E37 and the Children's Assessment Unit at QMC. Fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient treatment using paper based health records and information technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.

After appropriate training the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper base health records.

The role requires close liaison with other disciplines and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, health professional, internal departments and outside organisations.

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

About Us

CAU and E37 are a busy, fast paced admissions and long stay medical ward. Caring for children and young people with an array of medical needs.

We pride ourselves on being a supportive team and always strive to do our absolute best for our patients and their families. We also pride ourselves on providing an efficient and quality service; and the ward receptionist is an integral part of the team.

We have a management team that is both innovative and proactive in ensuring that high quality care is delivered to our patients. We are keen to encourage developments in line with Trust policy and working in new ways. We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.

Date posted

14 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata for part-time hours

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

164-7026692

Job locations

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH

Job Description

Job responsibilities

1. To provide a welcoming and friendly reception to patients, visitors, and members of the Multi-Disciplinary Team.
2. Deal with enquiries in person or by telephone in an efficient and polite manner.
3. To create and file Health record Folders.
4. To maintain confidentiality of patient information following the I.G Code at all times.
5. To locate and retrieve Health records from around the Trust.
6. To organise Interpreting Services as required.
7. To accurately maintain Hospital Computer systems.
8. To organise for patients to attend their follow up appointments upon discharge including alterations and cancellations of appointments promptly and within the Consultants booking rules.
9. To ensure that the reception area is clean and tidy.
10. To undertake all extra Clerical duties attached to the post.
11. To record patient attendances and accurate data on Medway PAS.
12. To prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information required.
13. To confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and to amend these on Medway PAS and within written health records as required.
14. Undertake the distribution and collection of information for surveys and audits as required.

Person Specification

Experience Essential

• Previous Receptionist / Customer Service experience
• To be educated to 'O' level, GCSE or equivalent standard including English and Maths

Desirable

• Experience of working in a hospital setting
• Use of IT systems eg. PAS, HISS, NOTIS

Training Essential

• Good general education - numeracy & literacy

Desirable

• Good typing skills - RSA III/NVQ level 3 in an administrative qualification or equivalent level of experience

Communication Essential

• Ability to demonstrate confidentiality & discretion
• Good interpersonal skills

Desirable

• Recognition of own level of competence and limitations and able to communicate these to appropriate staff

Analytical Essential

• Prioritise own workload to coordinate deadlines as determined by others.
• Understand the importance of instructions and written procedures
• Able to work using own initiative

Planning Essential

• Demonstrate effective time management skills, works within prescribed deadlines
• Able to forward plan and prepare documents relating to discharge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH

Employer's website

https://www.nuh.nhs.uk/