Ward Receptionist

NHS; Guildford; On-site; GBP 26,000; Full time

Job description

Are you an experienced receptionist or customer service professional looking for a rewarding role in a healthcare setting? Do you have availability outside of normal working hours and a desire to develop new skills? If so, we would love to hear from you!

Main duties of the job

We are seeking enthusiastic, flexible, and committed individuals to join our team of ward receptionists in our surgical department. This is an excellent opportunity to work in a fast-paced hospital environment, gain valuable experience, and provide essential support to patients and medical staff.

The ideal candidate will have:

• Excellent communication skills - friendly, professional, and approachable
• Strong IT skills - comfortable using computers and administrative systems
• A hardworking and proactive attitude - willing to support the team and help others
• Flexibility - able to work various shifts, including evenings and weekends.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined-up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trust's normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

Job responsibilities

To provide high-quality reception services for the Trust, maintaining the highest standards of service delivery and Customer Care, acting as a first point of contact to patients, relatives, or other members of the public. The post holder is expected to organise their workload in accordance with the demands of the Department. To co-ordinate his/her activities to ensure efficiency of service within the organisation. He/she should exercise initiative and it is vital that confidentiality is maintained at all times. He/she will cover other receptionists' duties when applicable due to staff shortage/sickness/annual leave.

Person Specification

Qualifications

• Good standard of general education
• Grade C or above GCSE/equivalent

Knowledge and Skills

• Previous experience in a reception or other customer-facing role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,427 a year per annum pro rata including High Cost Area Supplement