Ward Clerk (Ward 3)

NHS; Tooting; On-site; GBP 30,000 - 32,000; Full time

Job description

South West London and St Georges Mental Health NHS Trust

Ward 3 is a 20 bedded male and female acute admission ward for patients requiring assessment and/or treatment for working age adults. The service provision is 24 hours seven days a week. The team is Multidisciplinary and you will have a role in supporting the team in all ward related admin duties. There is a team approach to the management of the caseload.

The Trust is committed to ensure every practitioner participates in clinical supervision and has a programme of development. You will have regular support and supervision from your supervisor, as well as support from an amazing Team. You will be invited to Development Days, have access to coaching and training to support you in your role.

Main duties of the job

We are seeking individuals who are friendly, approachable, compassionate and motivated with good communication and IT skills. You will receive ongoing support from your peers, ward/team manager and matron. You will also receive individual supervision as well as support in reflective practice groups.

As a ward clerk you will be responsible for:

• Preparation of ward rounds, to arrange and confirm patients meeting dates, type up and circulate outcomes.
• Ensure that all correspondence and documents are accurately and efficiently typed and dispatched, according to priority.
• Answer telephone calls from patients, relatives, health professionals and other bodies sensitively and politely.
• Format articles to ensure they are presented appropriately for submission to journals.
• Photocopy and fax information, distributing and filing.
• Sort incoming mail, date stamp and distribute.
• Take notes at meetings.
• Arrange appointments for patients to attend x-ray, physiotherapy and other hospital departments.
• Arrange transport, as necessary, for patients in consultation with nursing staff.
• Monitor stock levels and ordering hardware, linen, crockery, as well as stationery and line supplies.
• Ensure that all observations, discharges and admissions have been recorded on RiO, the electronic system.
• Ensure that all admissions and discharges are logged.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti-racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Springfield University Hospital, Tooting

Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world-class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

Job responsibilities

Secretarial/Administrative Duties

• Responsible for the preparation of ward rounds, to arrange and confirm patients meeting dates, type up and circulate outcomes.
• Ensure that all correspondence and documents are accurately and efficiently typed and dispatched, according to priority.
• Answer telephone calls from patients, relatives, health professionals and other bodies sensitively and politely, ensuring all messages are passed to the appropriate person in a timely and effective manner.
• Format articles to ensure they are presented appropriately for submission to journals.
• Greet patients, relatives and visitors with patience and sensitivity, assisting them as appropriate.
• Photocopy and fax information, distributing and filing as appropriate.
• Sort incoming mail, date stamp and distribute as appropriate.
• Extract information for third parties as appropriate.
• Take notes at community and staff meetings, type up and circulate.
• Attend all relevant weekly meetings, ensuring that matters discussed are recorded and actioned appropriately, and that lists are updated and issued promptly.
• Contribute to the development and maintenance of administrative procedures.

Ward Based Duties

• Arrange appointments for patients to attend x-ray, physiotherapy and other hospital departments as necessary.
• Arrange transport, as necessary, for patients in consultation with nursing staff.
• Collect and deliver mail to and from the main administration office daily.
• Refer all memos, letters, pathology and x-ray reports plus photocopies of section papers to nursing staff.
• Monitor the state of repair of the unit for the submission of building/works requisitions and for the regular checking of the progress and keeping the Health & Safety Records Book up to date.

Information and Statistics

• Ensure that all observations, discharges and admissions have been recorded on RiO, the electronic system.
• Ensure that all necessary documents are uploaded onto the electronic system.
• Ensure that all admissions and discharges are logged appropriately.

Training and Development

• Undertake mandatory and statutory training as required by Trust policy.
• Contribute and commit to undertaking an annual Development Review/appraisal.
• Undertake personal development as identified in the Personal Development Plan (PDP).
• Undertake and achieve NVQ Business Administration Level 2 and 3.

Person Specification

Training & Qualifications

• oNVQ Business Administration level 2 or 3 or willingness to work towards
• oGCSE English or equivalent
• oECDL

Experience

• oExperience of working within a multi-disciplinary team
• oDemonstrable experience of administrative & secretarial work
• oPrevious experience in a Health Care setting
• oExperience of community working
• oExperience of handling telephone calls from distressed individuals
• oExperience of using a clinical management information system database

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South West London and St Georges Mental Health NHS Trust

£30,039 to £31,088 a year per annum inclusive of Inner London HCAs