Ward Clerk Discharge Lounge

NHS Trust; Walsall; On-site; GBP 24,000; Full time

Job description

Job Summary

To provide an efficient, effective and comprehensive administrative support for the department/area.

Main duties of the job

• Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.
• Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments.
• May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties.

About Us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Date posted

28 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata/per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-CORP-7004288

Job locations

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

Job Description

Job responsibilities

• Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.
• Support nursing staff with the discharge processes.
• IT system skills.
• Teamwork.
• Trust Values.
• Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments.
• May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties.
• Resolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary.
• Organises own workload.
• Organises patient transportation, discharges, appointments and patient admissions.

Person Specification

Qualifications Essential

• High level of literacy and numeracy.

Desirable

• GCSE or equivalent in English and Maths.

Experience Essential

• Demonstrable experience of administrative & clerical systems and processes.
• Previous ward clerk/reception experience.
• Fully conversant with information and other IT systems.
• Experience in Microsoft including Outlook, Word and Excel.

Desirable

• Previous experience of working in an acute hospital environment.

Skills Essential

• Ability to deal with difficult/anxious people using tact and diplomacy.
• Excellent organisational skills to manage own workload and assist in running a smooth service.
• Ability to work as part of a team.

Desirable

• Able to work flexibly.
• Good interpersonal skills.
• Good attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

Employer's website

https://walsallhealthcare.nhs.uk