Ward Clerk

NHS; Aylesbury; On-site; GBP 25,000; Full time

Job description

Job summary

We are looking for a Ward Clerk to join our team on ward 1, Acute Trauma & Orthopaedic SMH.

The successful candidate will be welcoming the patients and their families/carers on arrival to the unit, maintaining patient records, supporting the nurses and medical staff in administrative tasks & discharge planning, answering the phone, and liaising with other areas for clerical needs.

The post holder would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all department visitors and members of the multi-professional team, so good interpersonal skills are essential.

We are looking for a well-organised, enthusiastic individual to work within our dynamic team, with a good working knowledge of IT to help us ensure our trust care values are met and that care is delivered to the highest standard.

You will need to be able to apply a methodical approach to a varying workload. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

Main duties of the job

1. Act as the focal point of administrative communications for the ward, taking all telephone enquiries and acting as the initial point of contact for routine callers to the ward.
2. Ensure that all callers and visitors are attended to courteously and promptly.
3. Enter basic patient data onto the computer/book, especially admission, transfer and discharge details.
4. Prepare documentation admission and discharge packs for use by the nursing team.
5. Maintain inpatient notes on the ward in an organised and methodical manner, including printing patient front sheets and labels.
6. Ensure patient notes are sent for coding/scanning in a timely manner, and all activity is recorded on the computer system.
7. Deal with incoming and outgoing post in a timely manner and ensure incoming post is distributed as required.
8. Update the staffing/patient boards daily.

About us

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Date posted: 11 April 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,169 a year per annum (pro rata for part time)

Contract: Permanent

Working pattern: Full-time, Part-time, Flexible working

Reference number: 434-SCC6901564-A

Job locations: Ward 1 Trauma and Orthopaedics, Stoke Mandeville Hospital, AYLESBURY, HP21 8AL

Person Specification

Education, Qualification & Training

Essential

• English Language GCSE grade C or above or equivalent

Desirable

• Administrative qualification
• IT/Computer skills or equivalent with recent work experience in this field

Experience

Essential

• Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary
• Six-month experience of working within NHS environment/customer care
• Experience of using computers in a work environment

Desirable

• Minimum six months receptionist experience or other relevant experience

Skills, Abilities, Knowledge

Essential

• Ability to communicate clearly in spoken English
• Ability to write legibly and clearly in English
• Ability to relay messages clearly and accurately
• Computer literate with knowledge of Word and Excel
• Understand the need for confidentiality and data protection
• Demonstrate ability to organise own workload, prioritise and take initiative where necessary
• Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail
• Work as part of a team and be flexible

Desirable

• Knowledge of Word and Excel

Special Circumstances

Essential

• Ability to work internal rotation if required

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Buckinghamshire Healthcare NHS Trust

Address: Ward 1 Trauma and Orthopaedics, Stoke Mandeville Hospital, AYLESBURY, HP21 8AL

Employer's website: https://careers.buckshealthcare.nhs.uk/