Waiter/tress - In Room Dining - Jumeirah Carlton Tower

Dubai Holding; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job description

Waiter/tress - In Room Dining - Jumeirah Carlton Tower

United Kingdom

Job Description

Waiter/tress - In Room Dining - Jumeirah Carlton Tower

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London.

About the Job:

An opportunity has arisen for a Waiter/tress In Room Dining to join our team at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• Efficiently manage and process guest in-room dining orders, ensuring accuracy and timely delivery of high-quality food and beverage items.
• Provide personalized and attentive service to guests, addressing their preferences and special requests with a focus on exceeding expectations.
• Coordinate closely with the kitchen, ensuring smooth communication to guarantee accurate and timely preparation of in-room dining orders.
• Maintain a thorough understanding of the hotel's room service menu, including food and beverage options, and communicate effectively with guests to assist in their selections.
• Handle guest inquiries and concerns promptly, demonstrating a proactive and solutions-oriented approach to ensure guest satisfaction.
• Uphold high standards of presentation and service etiquette when delivering orders to guest rooms, maintaining the hotel's luxury image.
• Provide support during peak hours, adapting to the dynamic nature of in-room dining demands in a luxury hotel environment.
• Demonstrate a comprehensive understanding of health and safety regulations, ensuring compliance in all aspects of in-room dining service.
• Actively participate in training sessions to stay updated on menu changes, service procedures, and hotel standards.
• Contribute to a positive team environment, collaborating with colleagues in various departments to enhance overall guest experiences.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a similar in-room dining or food and beverage role within a luxury 5-star hotel, showcasing a strong understanding of high-end service standards.
• Excellent communication skills, with the ability to interact professionally and courteously with guests, taking and processing orders with attention to detail.
• Exceptional organizational and multitasking skills, capable of handling multiple orders and requests simultaneously in a fast-paced environment.
• Attention to detail in delivering in-room dining orders, ensuring accuracy in presentation and adherence to guest preferences and dietary requirements.
• Ability to work flexible hours, including evenings and weekends, to accommodate the varied needs of in-room dining guests.
• Team-oriented mindset with a willingness to collaborate across departments and contribute to a positive and seamless guest experience within a luxury hotel setting.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate themselves with one of the most luxurious brands in the hospitality industry. This includes:

• Competitive salary + excellent service charge
• 28 holidays inclusive of Bank Holidays
• Extra holiday for significant Birthdays (21, 30, 40, etc.)
• Life insurance
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• One and a half times pay for work during bank holidays
• Dry cleaning of uniform or business attire
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Social events & recognition programs
• Ongoing training & development
• Wedding/Baby gift
• Eye test and discount for VDU users
• Dental cash back plan
• Company Sick Pay
• Travel Card Season Ticket Loan
• Live Your Guest Life Stay
• Jumeirah Discounts – Stays in other Hotels
• Cycle Scheme
• Internal Transfer Scheme
• External Transfer Scheme
• Group Pension Plan with enhanced contributions
• Income Protection Scheme

If you think you will be a match for this role and are based in the UK with full rights to work, please apply to this role.

Job Info

• Job Identification 3163
• Job Category Food & Beverage
• Posting Date 04/02/2025, 03:34 PM
• Apply Before 05/11/2025, 06:34 PM
• Degree Level No Formal Education
• Job Schedule Full time
• Locations CARLTON TOWER JUMEIRAH, London, GB