VW Parts Advisor

Listers; United Kingdom; On-site; GBP 25,000 - 33,000; Full time

Job description

Job Introduction
We are recruiting for a Parts Advisor to join our VW Dealership in Stratford-upon-Avon. The hours of work are Monday to Friday, 08:00 – 18:00 as well as working Saturdays on a rota basis.
Excellent Basic Salary with an OTE of up to £32,300 plus benefits.
A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying VW parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.
This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers VW.

Role and Responsibilities

The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
Through in-bound and out-bound telephone enquiries, walk-in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
You’ll develop knowledge of our premium VW products to understand the purpose of vehicle parts and how they function.

About you

We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
The ability to quickly establish and build rapport with our customers.
You should be proactive; sales driven and maintain an outstanding level of customer service.
You must have excellent communication & organisational skills while working well in a fast-paced environment.
A professional individual who is able to work towards tight deadlines.

What we offer

25 days holiday plus bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Free Parking / On-site Parking
Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.