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VP Customer Success
Page Executive
London
On-site
Confidential
Full time
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Job summary
An established industry player seeks a VP of Customer Success to elevate customer satisfaction and drive engagement. This pivotal role involves developing customer success strategies, leading a dynamic team, and collaborating across departments to ensure exceptional customer experiences. The ideal candidate will possess a robust understanding of B2B SAAS solutions in the Manufacturing sector, proven leadership capabilities, and a knack for data analysis. Join a forward-thinking company that offers a competitive salary and the chance to make an impact on a global scale while working in a fast-paced technology environment.
Benefits
Qualifications
- Strong understanding of B2B SAAS and IT solutions in Manufacturing.
- Proven leadership skills in managing Customer Success teams.
Responsibilities
- Develop and implement strategies to enhance customer satisfaction.
- Lead and expand the Customer Success department effectively.
Skills
Job description
About Our Client
Our client is a well-established SAAS provider in the Manufacturing sector, with a global presence.
Job Description
As VP Customer Success:
- Develop and implement customer success strategies to increase customer satisfaction and onboarding.
- Lead, manage and expand the CS department.
- Collaborate with other departments to ensure seamless customer experiences.
- Analyse customer data to improve customer experiences and satisfaction.
- Manage customer success activities and track their effectiveness.
- Advocate for the voice of the customer within the company.
- Drive customer success outcomes by increasing renewal rates and reducing churn.
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
The Successful Applicant
The successful VP Customer Success should have:
- A strong understanding of B2B SAAS and IT solutions in the Manufacturing sector.
- A background working in SME, fast growth technology businesses.
- Proven leadership skills and a background in leading Customer Success teams internationally.
- Experience with the onboarding and integration of clients.
- Strong customer relationship management skills.
- An ability to develop and implement customer success strategies.
- Proficiency in data analysis and performance/operation metrics.
- An ability to travel; can be based in the UK or Europe.
- Portuguese language skill set, though not essential.
What's on Offer
- A competitive salary ranging up to £160,000, plus bonus.
- The opportunity to work internationally.
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