Volunteer Services Coordinator

We are looking for a Volunteer Services Coordinator for a 1-year fixed term post based at our Chelsea hospital, this post will continue the support and coordination of our team of volunteers who give an outstanding contribution of time to enhance our patients and staff experiences, you will have an ability to engage with a diverse team of volunteers, encourage and support their development and ensure our volunteer roles have the desired impact. You will also be able to liaise with staff at all levels, both clinical and non-clinical, to ensure voluntary services meet their needs. This is an exciting opportunity and an opportunity be part of a team that makes a real difference every day.

Main duties of the job

1.1. Support the Voluntary Services manager in the delivery of quality Volunteer Services within Royal Marsden Hospital.

1.2. Provide effective coordination for volunteers in Chelsea and initiate recruitment for newly identified volunteer involvement opportunities.

1.3. Support the introduction of new volunteers into clinical areas, completing local inductions and promoting positive working relationships with staff.

1.4. Engage with volunteers to provide pro-active communications informally and through planned support & supervisions.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

Work collaboratively with all voluntary services staff to develop volunteering within the Trust Promote links to employment through volunteering activity, NVC participation and apprenticeships Induct new volunteers and support their introduction into clinical area volunteer roles Ensure all volunteering related data is managed, stored, and organized in line with Trust information governance standards, GDPR and Data Protection Laws Ensure accurate Rotas are kept and maintained to promote consistent volunteer cover in areas Support informal interviews to assess suitability of volunteers for specific roles Liaise with Area or Department Staff as necessary to promote and engage volunteers effectively Ensure all references for new volunteers are returned and robust recruitment checks completed Collate learning materials for induction session Arrange ID badges for new starter volunteers, and appropriate building access All administration linked to the successful running of the volunteer service in Sutton

Person Specification

Education

• NVQ Diploma Level or equivalent qualification or relevant experience in a similar role

Experience

• Experience of working in volunteering team/Health care setting
• Experience of working independently and as part of a team within a busy office environment
• Previous experience of coordination of a large team of volunteers

Skills

• Skilled in use of Microsoft Office packages
• Ability to develop and maintain recording systems e.g. database
• Ability to resolve queries promptly and effectively
• Ability to work to multiple deadlines
• Excellent organisational skills
• Able to prioritise your workload and deal effectively with competing demands
• Good attention to Detail
• Excellent communication and interpersonal skills

Trust Values

• You will be expected to live the values and adhere to the expected behaviours of the Trust and embed this into daily practice within the volunteer services department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.