Volunteer - Admin Support - Cardiff & the Vale Hospice

Marie Curie; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job description

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Job Description

Volunteers are vital in helping to ensure that our hospices run effectively. We are looking for volunteers to support with the day to day running of the Wellbeing and Support Hub within the hospice as well as providing a welcoming environment for our patients and their families.

What you will be doing:

• Complete tasks using various computer programmes including Microsoft Office.
• Call patients and carers to offer the wellbeing and support hub services.
• Handle incoming phone calls politely and taking and relaying messages where appropriate.
• Maintain confidentiality regarding patient details and hospice records.
• Help with communications between families and staff.
• Arrange transport for patients if required.
• Help with other related tasks when necessary.
• Updating patient and carers records.
• Assessing patient and carers needs and highlight any concerns.
• Collaborate closely with the wellbeing and Support staff.

What we are looking for:

• Good people skills - friendly, outgoing, and confident.
• Good computer skills including word processing, spreadsheets, and databases.
• Good communication and listening skills.
• Can volunteer independently.
• Clear and polite phone manner.
• Good literacy and numeracy.
• A commitment to high standards and the provision of excellent service.
• A reliable and responsible attitude.
• An understanding of the importance of confidentiality.
• Empathy and an understanding of the needs of those affected by end-of-life care.

What you can gain from this opportunity:

• Opportunity to be involved with a national leader in end-of-life care.
• An excellent opportunity to build on your skills in a charity environment.
• An induction, training, support, and supervision in your role.
• Agreed reasonable out-of-pocket expenses.

What we ask of you:

• To provide two references from non-family members and other relevant documents related to the role.
• To keep to all the charity's policies and guidelines.
• To complete an induction and any training related to the role.
• Complete mandatory training and role-related renewals, as requested.

For more information or if you have any questions regarding this volunteer role, please contact [e-mail].

About Us

Every day of your life matters - from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We're a passionate, committed, and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance, and support, to help them get the most from the time they have left.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers, and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion, and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives, and lived experiences.

We reserve the right to close this vacancy early.