A well-established organisation is recruiting for a Voice of Customer Manager to join their Data & Insights team in Epsom (Surrey). They operate a flexible hybrid-working model, where you'll spend 3 days per week working from their modern offices to collaborate with your team and business stakeholders.
This role is centred around the Customer Experience and focuses on drawing insight from multiple data sources and democratizing this across the business to tell them what they are learning and how they can improve.
You will manage a small team of 3 and will take ownership of this insight and storytelling function of the organisation. This will involve overseeing a mystery shop programme, along with an established customer community (running surveys for them, etc.), and presenting insights to the board on a monthly basis.
This role would be well-suited to someone who is passionate about using research and data to improve the Customer Experience and to drive business decision-making in an organisation that is incredibly customer-centric.
Requirements:
Benefits:
Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.