Visual Merchandising Customer Assistant - Finsbury Pavement

Visual Merchandising Customer Assistant - Finsbury Pavement

Sector: Retail and Wholesale
Role: Assistant
Contract Type: Permanent
Hours: Full Time

Summary
Stylist
37.50 hours

Work Pattern:
Week 1:
Monday 12.00 - 20.00
Tuesday 12.00 - 20.00
Wednesday 12.00 - 20.00
Friday 12.00 - 20.00
Saturday 11.00 - 19.00
Week 2:
Monday 12.00 - 20.00
Tuesday 12.00 - 20.00
Wednesday 12.00 - 20.00
Thursday 12.00 - 20.00
Friday 12.00 - 20.00

Candidates are expected to have flexibility in their shift times and days to meet operational demands. This includes availability for overnight work during seasonal launches or significant events. These requirements will be addressed during the interview process.

Purpose

• To deliver a great shopping experience for customers, putting customers before task every time.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Complete tasks and processes that deliver 'best in town' standards.
• Serve and sell across all channels brilliantly well.
• Be the voice of our customer to help us continually improve.

Key Accountabilities

• Dress and style mannequins to agreed standard each launch and throughout the season as required.
• Deliver seasonal Window implementation.
• Deliver 'best in town' standards through presentation standards, VM Principles, availability and keeping the store clean and tidy.
• Work alongside C&H colleagues to ensure correct implementation of POS each season.
• Serve our customers efficiently and brilliantly well - on the shop floor and at service points.
• Skilled to utilise all digital tools and communication channels to do the job.
• Share customer and colleague feedback to help us do things better.
• Share knowledge and experience with colleagues to support others in building skill and confidence.
• Own their own learning & development and proactively access digital learning solutions.
• Know the daily sales targets, priorities, promotions & selling opportunities.
• Have great product knowledge to sell and recommend our products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand the store priorities and their part to play.
• Complete tasks with pace and in line with SOPs.
• Minimise cost and waste through good process practice.
• Follow safe and legal working practices.

Key Capabilities

• Understands how M&S operates, its strategy, future and the role they play.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly.
• Sets performance objectives for self in conjunction with line manager and in line with business plans.
• Takes accountability for planning and managing own work efficiently to ensure objectives are met.
• Is curious and asks questions to challenge the status quo.
• Effective at communicating their intentions to others; ensures communication is clear and simple.
• In control of their own reactions and considers how to share their perspective to create better reaction for team.
• Copes well with change and work challenges and recovers quickly from its impact.
• Builds positive relationships by being a good listener and getting to know people by establishing a connection.

Technical Skills/Experience

• Comprehensive Styling skills which can be applied across instore visual elements and windows.
• Strong knowledge of Visual Merchandising principles.
• Contributing to store sales and cost control.
• Work across the store to get things done right first time within timescales.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Up to date knowledge of the commercial operation and brilliant basics.
• Good level of digital capability and use of digital tools and applications.
• Understand customer needs and spot selling opportunities.
• Adapting to change.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG