Visitor Services Duty Manager - customer service/hospitality/catering

Job Purpose

Internal job title: Duty Manager

Pay: £23,913 + benefits.

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Join our team and help make the Canal Museum, Stoke Bruerne a place where local people and visitors want to spend time and feel better, bringing wellbeing benefits to millions.

Our East Midlands team are looking for a motivated, people-focused Duty Manager to join our small team at our wonderful Stoke Bruerne visitor attraction. As Duty Manager, you will love working with people including visitors, customers, volunteers, and local community groups to create a warm and welcoming environment and a memorable visit. You will ensure that the daily team is highly motivated and well-trained to deliver exceptional service levels. Site presentation and visitor expectations will be exceeded wherever possible to encourage repeat visits and inspire a generation of new audiences.

The Duty Manager will take responsibility for a range of specific operations as required by the Manager such as:

• Commercial units (retail, food & beverage).
• People Leadership (including task managing Volunteers, training, development, procedures).
• Operations (H&S, Collections & Archives liaison, projects).
• Marketing (print, data, IT, social media, website).
• Property (maintenance, projects).
• Fundraising and events.

This post will specifically support the kitchen and cafe, delivering systems and processes for compliant operations. As well as supporting the day-to-day food and beverage operations front of house, this role line manages a team of staff and volunteers and will lead the creation of new volunteer roles, recruitment, writing inductions, and delivering catering compliant training. This role will also support partnership projects based at site including ‘café takeover’ events run by colleges and delivered by students of different ages and capabilities.

The health and safety of our colleagues and visitors is of the highest importance and the Duty Manager will ensure the highest standards are maintained at all times, promoting the Trust’s values and behaviours. The role acts as Duty Manager on a rota basis over a flexible 7-day rota.

Working Structure

Flexibility is very important in order to be certain that we can respond to site needs when they occur. Please only apply if you are happy to work an average of 37 hours a week on a rotating shift pattern.

Knowledge, Skills/Qualifications & Experience

You'll be working in a beautiful location which has great on-site visitor facilities, a modern cafe and shop and a thriving busy local attraction welcoming visitors on foot and by boat to enjoy this stunning location. Less than 20 min drive from Northampton & less than 10 mins from Towcester racecourse and Silverstone, it's a wonderfully inviting spot to spend your day making sure our visitors love their visit, and want to return.

To apply: click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

If you have any questions about the role, please contact CRT.recruitment@canalrivertrust.org.uk

What We Offer

In addition to your total salary £23,913, we also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. These include:

• Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
• 25 days paid holiday (plus paid Bank Holidays), increasing with service.
• Access to great wellbeing benefits through our YuLife wellbeing service and app.
• Annual £200 personal learning & growth award to spend on any learning related activity.
• Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
• Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
• 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project or service that's a cause that matters to you.
• Free fishing facilities across our canal network.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us