Visitor Experience & Engagement Facilitator

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Visitor Experience & Engagement Facilitator

Sector: Arts and Heritage
Role: Specialist
Contract Type: Permanent
Hours: Full Time

Salary: £33,658
Closing date: Sunday, 8 December 2024
Contract type: Permanent - 2x 30.0 hours per week, 1x 27.5 hours per week

Wellcome Collection is a free museum and library exploring health and human experience, where you can enjoy exhibitions, museum and library collections, public events, and a vibrant shop and café. We also publish books and online stories.

This is a great time to join Wellcome Collection as we embark on an exciting period of change. Wellcome Collection has recently introduced a new ten-year strategy and this role will play an important part in bringing to life our vision of a world where everyone's experience of health matters.

We are looking for Visitor Experience & Engagement Facilitators to join our team on a permanent basis.

Where in Wellcome will I be working?

You will be working as part of the Visitor Experience & Engagement team at Wellcome Collection which is at the heart of Wellcome's work.

The Visitor Experience & Engagement team is key to ensuring visitors engage with everything Wellcome Collection has to offer through a high-quality, interactive and multi-layered experience.

What will I be doing?

1. Provide a consistently excellent experience, ensuring visitors have a safe and enjoyable visit.
2. Research, develop and deliver high quality and innovative engagement sessions including tours, talks and creative workshops.
3. Be an active ambassador for Wellcome, engaging the widest possible audience.
4. Fulfil back of house administrative duties, such as correspondence and group tour bookings.
5. Invigilate the galleries, providing a 'presence' on post at all times.
6. Proactively develop inclusion and diversity awareness and skills.
7. Provide an interpretative role for visitors in gallery, encouraging interaction and engagement.

We are looking for someone who can:

• Contribute to a diverse and inclusive culture across the organisation.
• Deliver a high level of service in a customer or visitor-focused environment.
• Communicate scientific or complex information in an accessible and engaging manner.
• Learn and use a variety of IT packages and programmes.
• Act as a fire marshal in case of emergency evacuation.
• Communicate effectively, including drafting correspondence.

Is this job for me?

This role is ideal for individuals with significant experience in public-facing roles. It requires flexibility to work on a rota basis across all days, including evenings and bank holidays.

We are looking for somebody who:

• Has experience of delivering a high level of service in a customer or visitor-focused environment.
• Has significant experience of public speaking, facilitation, or teaching.
• Will work flexibly Monday to Sunday on a rota basis.
• Strives to create a fair and healthy environment.
• Demonstrates ability to act in ways that encourage equality and values diversity.
• Is dedicated to access, diversity and inclusion.

To apply please upload your current CV and complete our short application.

Interview dates:

Week commencing Monday, 16th December 2024

Our Hybrid Way of Working

This role involves working flexibly Monday to Sunday on a rota basis.

Diversity and Inclusion is at the heart of everything we do

Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment.

Upon a conditional offer being made, the successful applicant will be required to undertake a Basic Disclosure and Barring Service (or equivalent) criminal record check.

Company

We identify areas in which Wellcome can lead significant change within health challenges.

TALENT AND DEVELOPMENT AT WELLCOME

At Wellcome, we encourage you to try new things and develop your skills.

Core benefits

• Holiday– 25 days’ holiday a year plus bank holidays.
• Pension– you contribute at least 3% and we pay in 15% of your salary.
• Income protection– to maintain your income if you have a prolonged illness.
• Life assurance– four to six times your basic salary.

Health and wellbeing

• Private medical insurance– we pay the cover, you pay the tax.
• Gym and fitness classes– free membership to on-site gym.

Work-life balance

• Flexible working– we support flexible working, including flexible hours.

Contribute to the community

• Volunteering– we give you up to four days’ paid leave a year.

Diversity and Inclusion

Embracing diversity and inclusion is fundamental to our mission.