VIP Nation Event Administrator – Festivals & Touring UK

Job Summary:

Company: Live Nation

Department: VIP Nation Europe

Location: Farringdon, London and onsite during the busy summer season

Reports to: Senior Event Manager

Working Hours: Full time plus weekend and unsociable hours onsite at shows

Job Type: Permanent

Role Description

Working within VIP Nation, Live Nation Entertainment’s VIP Experiences business, and reporting to a Senior Event Manager you will be responsible for assisting in all areas, the workload of The Operations Team. This will include payroll process, stock management, staff recruitment and customer correspondence amongst a wide variety of experience appropriate tasks.

Extended periods working away from home will be required particularly between May and September.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

• Full driving license is essential.
• Ideally, experience in working at festivals with an understanding of the long hours and unpredictable weather.
• Clear verbal communication skills.
• Proficiency in Excel and Word are essential. PowerPoint desirable.
• Experienced in the fulfilment of VIP events, preferably to individual consumers rather than a corporate entity.
• Excellent command of written English.
• Previous experience in an admin heavy role.
• First aid training and or any plant licences is desirable but not essential.
• Strong interpersonal skills, with the ability to work effectively with customers, venue, suppliers, and stakeholders.
• Ability to work accurately and effectively under pressure and to meet deadlines.
• Excellent organisational skills and the ability to work on more than one project at a time.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success:

• Naturally methodical and detail orientated.
• Ability to work independently with a high level of personal responsibility and initiative.
• Ability to understand issues and to find solutions.
• Aptitude for creative thinking and conflict resolution.
• Calm and patient approach.
• Outcome orientated.

What the role includes

Fulfilment

• Using Salesforce to create purchase orders to confirm goods, equipment, and staffing.
• Actively source and recruit casual staff for events.
• Agree and compile timings for letters and emails and itineraries.
• Co-ordinate logistical arrangements to ensure travel, equipment, goods are booked, and schedules are adhered to.
• Prepare meeting agendas and take minutes.
• Monitor staffing levels.
• Compile and distribute briefing packs.
• Provide full administration for the management and fulfilment of tours, festivals, or events.
• Assist the team in researching product or capacity feasibilities and obtaining any necessary venue information.
• Co-ordinate logistical arrangements, book travel, as well as help claim all expenses back through our travel booking system.
• Assist with casual staff payroll.
• Create and distribute event information emails, follow up with any non-deliverable items to ensure customers are aware of event timings and other important information.
• Assist in sourcing and researching suppliers, including facilitating tender processes.
• Ensure stock and assets inventory is monitored, and up to date always.
• Assist with the return of goods after a tour or a festival to our storage facilities.

Event Fulfilment

• Help to monitor all services, contractors and infrastructure to make sure goods are provided within set budgets and to agreed service levels.
• Ensure all event-day staff training and briefing is carried out.
• Post-event, liaise with the rest of the team, reporting on customer feedback/complaints and opportunities for improvements.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

APPLICATION DEADLINE: Sunday 2nd March 2025. We reserve the right to close applications at any time so encourage early application where possible.

#LI-SL1