VIP Guest Relations Manager

JKS Restaurants is on the lookout for a dedicated and dynamic VIP Guest Relations Manager to become an integral part of our esteemed team at 2 Michelin starred Gymkhana.

This vital position is focused on providing an unparalleled dining experience for our VIP guests and members, ensuring they feel valued and catered to at every visit. The ideal candidate will have exceptional interpersonal skills, a deep passion for hospitality, and a proven track record of building enduring relationships with High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) individuals.

The Restaurant

Operating in Mayfair for over a decade, Gymkhana is inspired by the bars, social, sports, and members’ clubs of the British Raj in India. It serves contemporary Indian cuisine using seasonal British ingredients, with a strong focus on the tandoori oven. Since its opening in 2013, Gymkhana has garnered numerous accolades, including its first Michelin star and, in 2024, a second Michelin star, making it the first Indian restaurant in London to hold two.The restaurant was also named Restaurant of the Year by Restaurant Magazine and BMW Square Meal in 2014.

As Giles Coren of The Times remarked, "Gymkhana is the best restaurant I have ever been to."

The Role

Core Responsibilities:

Guest Interaction

Actively engage with VIP guests and members prior to, during, and after their dining experiences. Take the time to understand their preferences, dietary restrictions, and special occasions to personally tailor their visits and enhance overall satisfaction.

Networking

Cultivate and maintain a comprehensive database of HNW and UHNW clientele. This includes identifying key influencers within this demographic, networking effectively, and establishing relationships that encourage loyalty and repeat visits to our restaurant.

Communication

Oversee all VIP guest communications, ensuring that enquiries and requests are addressed with the utmost urgency and efficiency. This includes regular follow-ups and personalised outreach to maintain a proactive approach in guest relations.

VIP/Concierge Phone Management

Operate the dedicated VIP/Concierge phone line, providing timely and accurate assistance to guests seeking reservations, inquiries, or special requests. Ensure that this line is manned during peak hours for immediate guest support.

Response Time Management

Uphold exceptional communication standards by guaranteeing that all VIP enquiries receive responses within a maximum of 15 minutes. Implement procedures to monitor response times and address any delays immediately.

On-Site Presence

Maintain an active on-site presence during VIP dining experiences. This involves greeting guests personally, overseeing service, and ensuring that every detail is handled to maximize enjoyment and satisfaction.

Reporting

Compile and analyse regular reports on VIP guest visits, spends, feedabck and overall experience metrics. Use this data to inform continuous improvements.

Profile Maintenance

Regularly update and ensure accuracy in guest profiles on Seven Rooms, making sure that each profile reflects the most current preferences, special requests, and contact information.

Local Outreach

Participate in and spearhead local outreach initiatives aimed at enhancing the restaurant's reputation and influence within the community. Network with local businesses and organisations to build relationships that can benefit both the restaurant and its VIP guests.

Interpersonal Skills

Exceptional communication and interpersonal skills, demonstrating the ability to build rapport and trust with a diverse clientele, including individuals from various cultural backgrounds.

Organisational Skills

Strong organisational skills and meticulous attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

Professionalism

A calm and professional demeanor, even under pressure, with the ability to adapt quickly to changing situations.

Availability

Flexibility to work evenings, weekends as required, ensuring that VIP guests receive the attention and service they deserve at all times.

Benefits & Culture

Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

Treat Yourself

Up to 50% off dining across JKS Restaurants

Retail & Takeaway Discounts

Code App Membership

Look After Yourself

Discounted Gym Membership

Wagestream – stream your pay earlier

Company Donations for your involvement with Charities

Employee Assistance Program

Access to Financial Advice

Wedding Gift & New-born Care Package " Celebrating your big occasions

Season Ticket Loan

Progress Yourself

Access to our fantastic L&D Calendar

A personalised learning & development plan to develop your skills and knowledge

Career progression with a fast-growing, critically acclaimed restaurant group.

Be Yourself

Additional holiday for every year with us (rising to 30 days)

Employee referral scheme - paying up to £600 per referral

Staff parties & long service awards

The Group

JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 7 Michelin stars, 4 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2024.

The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Lyle’s, along with cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. Pubs include The Cadogan Arms, The George and The Hound.

JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group

Job Info

Job Title:

VIP Guest Relations Manager

Company:

CV-Library

Location:

Posted:

Closes:

Jan 5th 2025

Sector:

Hospitality & Hotels

Contract:

Permanent

Hours:

Full Time

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