Vice President, Client Processing Manager I

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Vice President, Client Processing Manager I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We're seeking a future team member for the role of Vice President, Client Processing Manager I to join our Corporate Trust Operations team. This role is located in Manchester, hybrid working.

Responsibilities:

• Supervises a small to medium-sized Client Processing support team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
• Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.
• Identifies areas requiring analysis of operations and resolution for more efficient operations.
• Oversees Client Processing to ensure transactions are handled correctly and timely. Utilizes MIS reporting to ensure correct and timely processing.
• Provides product knowledge and technical assistance on complex problems. Acts as the team's initial point of contact for issues requiring escalation.
• Participates in the recruiting process. Instructs, assigns, directs and reviews the work of Client Processing analysts.
• Prepares performance reviews and provides ongoing feedback to staff.
• Provides input into departmental budgets and planning.
• May develop business plan for team/group operations.
• Contributes to the achievement of team objectives.

Qualifications:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 4-5 years of total work experience is preferred with at least 0-1 years in management.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.