Veterinary Referrals Manager

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We have an exciting opportunity for a Referrals Manager to join our high-achieving team!

We are looking for a passionate ambassador to oversee and help manage Rowe Veterinary Referrals and our extensive client services team. The ideal candidate will have a can-do attitude and influential communication skills, as you will be interacting at all levels with both internal stakeholders (referring veterinary practices and company senior management) and end users (pet owners).

This is an excellent opportunity for a self-motivated individual to work in a fast-paced entrepreneurial culture where you will have the opportunity to develop our referral standards and strategies. There will be the need to travel to other veterinary practices to participate in meetings/conferences.

Utilise Your Skills as an Integral Part of Our Hospital

The Referrals Manager at Rowe Veterinary Referrals plays a vital role in supervising and managing the referral team, processes, and protocols. Working closely with the Clinical Directors, Practice Director, and other key stakeholders, you will ensure a thorough understanding and effective planning of referral procedures throughout the clinic. This includes keeping abreast of nationwide referral activities and collaborating with the Clinical Directors to achieve referral road mapping objectives.

Key responsibilities encompass team management, effective project oversight, and maintaining a results-oriented, commercial approach. You will oversee the referral administration team, manage booking protocols, and coordinate appraisal reviews. Additionally, you will have a significant role in IT and marketing efforts, partnering with the IVC marketing team to troubleshoot daily challenges and promote Rowe Veterinary Referrals through various channels.

Collaboration with the Practice Director and Clinical Directors will be essential in managing relationships with referring practices, analysing campaign performance, and assessing local and regional competitive landscapes. Financial duties involve ensuring referral costs remain within budget and assisting in the development of key performance indicators (KPIs) in conjunction with the Clinical Directors and Practice Director. You will also actively engage in internal and external events and conferences, contributing to the content for internal communications. You will maintain strong relationships with our referring practices and foster new ones by visiting veterinary practices and promoting Rowe Referrals.

The Team You'll Become a Part Of

Created in 2000, Rowe Veterinary Referrals (RVR) is part of the long-established Rowe Veterinary Group (RVG). RVR is a multidisciplinary, multi-site, referral veterinary practice based in North Bristol, South Gloucestershire and Gloucestershire with an extensive network of outpatient clinics across the Southwest and Wales. We are part of the IVC Evidensia group.

Rowe Veterinary Referrals provides second opinion Veterinary Services across ten disciplines (ophthalmology, neurology, cardiology, dentistry, soft tissue and orthopaedic surgery, ultrasonography, MRI, CT and radioactive iodine treatment). RVR staff work out of three separate sites, caring for patients referred from Veterinary practices throughout the Southwest and Wales. Tertiary referrals are also seen from across the UK. Our Bristol Hospital is home to most of the referral team and has recently undergone significant building work which has allowed consolidation of the existing referral teams and provide space for growth of our referral services.

A Work Pattern for a Work-Life Balance

This is a full-time position of 40 hours per week which is spread over 5 working days. Typical shift patterns are 8:30am-5:30pm, Monday to Friday, however we can accommodate some flexible working requests. There are no weekend or on call duties for this position.

What We're Looking For

1. Demonstrate strong organisational skills and effective project management capabilities.
2. Exhibit a results-orientated and commercial approach.
3. Proficient in presenting ideas and possesses excellent relationship management skills, adept at communicating effectively with diverse stakeholders.
4. Have an eye for quality and detail to ensure the highest standard of service for referring vets and clients.
5. Foster collaborative working relationships within Rowe Veterinary Group.
6. Strong IT skills, including proficiency in Word, Excel and Powerpoint.
7. Capable of working efficiently under deadlines.
8. Previous experience in the veterinary industry is advantageous but not essential.
9. Experience in team management is desirable.

Because Our Employees' Matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary of up to £50,000 per annum, you will benefit from:

Work Life Balance

• 6.6 Weeks annual leave
• Additional annual leave for your birthday

Wellbeing

• Private medical insurance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support

Development

• CPD allowance
• Learning and development opportunities via the IVC Evidensia Academy
• Infection prevention and control programme
• Quality Improvement Programme

Additional

• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care
• Welcome bonus of £2000
• Relocation allowance of £2000

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

£0 - £0 a year

Up to £55,000 per annum (DOE)