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Veterinary Receptionist / Administrator
Dnavetcare
West Midlands Combined Authority, Barton-upon-Humber, Lancaster
On-site
GBP 40,000 - 60,000
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Job summary
Eine unabhängige und preisgekrönte Tierarztpraxis sucht einen engagierten Empfangsmitarbeiter, der den Kundenservice auf höchstem Niveau bietet. In dieser Teilzeitstelle sind Sie das freundliche Gesicht der Praxis, das Anrufe entgegennimmt, Termine koordiniert und sicherstellt, dass die Kunden die bestmögliche Erfahrung machen. Mit flexiblen Arbeitszeiten und einem unterstützenden Team haben Sie die Möglichkeit, in einer respektvollen Umgebung zu arbeiten, die sich um das Wohl von Tieren kümmert. Wenn Sie eine Leidenschaft für den Kundenservice und die Tierpflege haben, könnte dies die perfekte Gelegenheit für Sie sein.
Qualifications
- Erfahrung im Kundenservice und in der Kommunikation ist entscheidend.
- Fähigkeit zur Organisation und Verwaltung von Terminen.
Responsibilities
- Beantwortung von Anrufen und Buchung von Terminen für Kunden.
- Bearbeitung von Versicherungsansprüchen und Zahlungen.
Skills
Kundenservice
Kommunikation
Organisation
Education
Abschluss in einem relevanten Bereich
Tools
Buchungssystem
E-Mail-Software
Job description
About The Role
Our fantastic Barton Veterinary Centre in Lincolnshire is seeking a Veterinary Receptionist to join their elite and independent practice.
The position suits a Receptionist who takes pride in delivering the ultimate client experience with a network of excellent Vets, Nurses, and Support teams to hand.
This is a part-time position. We can be flexible on hours and days offered - we just ask that every Friday is covered (8.30am-7pm).
There is a 1:4 Saturday rota 8.30am-1pm.
Your average day could include:
- Answering the phone and booking appointments in a friendly, efficient, and caring manner.
- Helping direct clients to the clinic.
- Answering emails and enquiries.
- Ensuring Facebook messages are responded to.
- Scanning documents to patients' files.
- Taking payment at the time of treatment.
- Advising clients of our Healthcare plan.
- Processing/logging Insurance Claims.
- Handling and restraining patients.
About Us
DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high-quality practices to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.
DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience, and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.
Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals, and a supportive encouraging workplace for their teams.
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