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Veterinary Receptionist
British Veterinary Association
Leeds
On-site
GBP 20,000 - 30,000
Full time
3 days ago
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Job summary
Join a vibrant veterinary practice as a Veterinary Receptionist, where you'll be the friendly face for clients and their pets. This role involves managing customer inquiries, handling payments, and ensuring a warm atmosphere in a busy environment. You'll work in a supportive team dedicated to providing exceptional care, with opportunities for professional growth and a focus on employee wellbeing. Enjoy a competitive salary, generous leave, and a variety of perks designed to enhance your work-life balance. If you're passionate about animal care and customer service, this position offers a fulfilling career path in a well-established practice.
Benefits
6.6 Weeks annual leave
Additional annual leave for birthday
Enhanced family-friendly policies
Cycle to work scheme
Employee wellbeing initiatives
Learning and development opportunities
Pension scheme
Discounted staff pet care
Qualifications
- Experience in a customer-facing role, preferably in a veterinary or medical setting.
- Ability to handle cash and provide excellent service.
Responsibilities
- Answering telephone calls and managing customer inquiries.
- Handling payments and providing a welcoming environment for clients.
Skills
Customer Service
Communication Skills
Cash Handling
Multi-tasking
Education
High School Diploma or Equivalent
Job description
We are hiring!
We are looking for a Veterinary Receptionist to join our busy first opinion veterinary practice!
Your duties will include telephone answering and dealing with face-to-face customer enquiries, handling money and taking payments, and providing a warm, friendly point of contact for all our customers and their pets. We are happy to take applications from candidates wanting to work flexibly.
About the rota
The position is 40 hours over 5 days per week (early and late shifts required) on a rota basis, with weekends and bank holidays planned in advance.
Our Facilities and Environment
As a general practice with mid-tier referral, certificate holder-led departments in surgery, dentistry, and exotics, we have a varied caseload, and cases are worked up to a high standard. Our facilities include purpose-built consulting rooms, an isolation ward, and a spacious prep/theatre suite. We utilise multiparameter monitoring for anaesthesia and a ventilator to ensure the highest standard of care. Handling both first opinion and referral cases, our focus remains on delivering exemplary care to every species.
Location and Team
Conveniently located just off the ring road in north Leeds, near Roundhay Park, our practice boasts excellent transport links to the city centre. Our team comprises 10 vets, 10 RVNs (including our dedicated night nurse team), 6 SVNs, 4 VCAs, and 10 receptionists working to provide 24-hour wrap-around care to our patients at our hospital, general practice clinics, and exotics-only practice. Having been open for 30 years, we have developed a range of annual team events and a full schedule of practice meetings. We run regular Schwartz Rounds to allow our team to reflect on the emotional and social impact of care.
In addition to a competitive salary, you will benefit from:
We are looking for a Veterinary Receptionist to join our busy first opinion veterinary practice!
Your duties will include telephone answering and dealing with face-to-face customer enquiries, handling money and taking payments, and providing a warm, friendly point of contact for all our customers and their pets. We are happy to take applications from candidates wanting to work flexibly.
About the rota
The position is 40 hours over 5 days per week (early and late shifts required) on a rota basis, with weekends and bank holidays planned in advance.
Our Facilities and Environment
As a general practice with mid-tier referral, certificate holder-led departments in surgery, dentistry, and exotics, we have a varied caseload, and cases are worked up to a high standard. Our facilities include purpose-built consulting rooms, an isolation ward, and a spacious prep/theatre suite. We utilise multiparameter monitoring for anaesthesia and a ventilator to ensure the highest standard of care. Handling both first opinion and referral cases, our focus remains on delivering exemplary care to every species.
Location and Team
Conveniently located just off the ring road in north Leeds, near Roundhay Park, our practice boasts excellent transport links to the city centre. Our team comprises 10 vets, 10 RVNs (including our dedicated night nurse team), 6 SVNs, 4 VCAs, and 10 receptionists working to provide 24-hour wrap-around care to our patients at our hospital, general practice clinics, and exotics-only practice. Having been open for 30 years, we have developed a range of annual team events and a full schedule of practice meetings. We run regular Schwartz Rounds to allow our team to reflect on the emotional and social impact of care.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
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