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Veterinary Receptionist

Vet Record Careers

Leeds

On-site

GBP 20,000 - 30,000

Full time

2 days ago
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Job summary

An established industry player is seeking a dedicated Veterinary Receptionist to join their vibrant team in Leeds. This role involves providing exceptional customer service, handling inquiries, and managing payments in a busy veterinary practice. With a commitment to high standards of care, the practice offers a supportive environment and excellent facilities. Enjoy a competitive salary along with generous annual leave, enhanced family-friendly policies, and numerous employee benefits. If you are passionate about animal care and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

6.6 weeks annual leave
Additional annual leave for birthday
Enhanced family-friendly policies
Cycle to work scheme
Employee wellbeing initiatives
Learning and development opportunities
Discounted staff pet care
Pension scheme
Pawsome Benefits - discounts with retailers

Qualifications

  • Strong customer service skills are essential for dealing with enquiries.
  • Experience in cash handling and payment processing is important.

Responsibilities

  • Answering phone calls and handling customer enquiries in person.
  • Managing payments and providing a friendly point of contact.

Skills

Customer Service
Communication Skills
Cash Handling
Telephone Skills

Education

High School Diploma or Equivalent

Job description

We are hiring!

We are looking for a Veterinary Receptionist to join our busy first opinion veterinary practice!

Your duties will include:
  1. Telephone answering and dealing with face-to-face customer enquiries.
  2. Handling money and taking payments.
  3. Providing a warm, friendly point of contact for all our customers and their pets.
We are happy to take applications from candidates wanting to work flexibly.

About The Rota

The position is 40 hours over 5 days per week (early and late shifts required) on a rota basis, with weekends and bank holidays planned in advance.

Our Facilities and Environment

As a general practice with mid-tier referral, certificate holder led departments in surgery, dentistry, and exotics, we have a varied caseload, and cases are worked up to a high standard. Our facilities include purpose-built consulting rooms, an isolation ward, and a spacious prep/theatre suite. We utilise multiparameter monitoring for anaesthesia and a ventilator to ensure the highest standard of care. Handling both first opinion and referral cases, our focus remains on delivering exemplary care to every species.

Location and Team

Conveniently located just off the ring road in north Leeds, near Roundhay Park, our practice boasts excellent transport links to the city centre. Our team comprises 10 vets, 10 RVNs (including our dedicated night nurse team), 6 SVNs, 4 VCAs, and 10 receptionists working to provide 24-hour wrap-around care to our patients at our hospital, general practice clinics, and exotics only practice. Having been open for 30 years, we have developed a range of annual team events and a full schedule of practice meetings as well. We run regular Schwartz Rounds to allow our team to reflect on the emotional and social impact of care.

In addition to a competitive salary, you will benefit from:

  • 6.6 weeks annual leave
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
  • Cycle to work scheme
  • Initiatives focused on employee wellbeing
  • Non-accidental injury support
  • Learning and development opportunities via the IVC Evidensia Academy
  • Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
  • Pension scheme
  • Discounted staff pet care
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