Veterinary Client Care Manager

Inglis Vets are hiring!

We are looking for a Client Care Manager to lead and develop of multi-site Client Care team! In this role you will be leading a team of 20 staff across 9 sites and will inspire and coach the team to provide the best level of customer care.Experience of managing a large team essential.

The role will involve:

• Delivering induction training.
• Selecting and training new recruits and role modelling best practice behaviours in a busy call centre/reception setting.
• Prioritising and managing conflicting tasks in a role where no two days are same.
• Holding management meetings where you can bring your ideas regarding how we can enhance our service.
• Absence management and performance management but support will be provided.
• Reporting to the Practice Managers and providing key support to the rest of the management team in a busy hospital environment.
• Delivering reception rotas to cover 9 sites up to 7 days a week and ensuring that KPIs are met.
• Daily banking, dealing with client queries and supporting the clinical team in order to provide the best care possible.

About the rota

This is a full-time permanent role working 40 hours per week Monday-Friday with shifts between 8:00am-7:00pm. Weekends are on rotation.

About us

We are a Veterinary Group with branch surgeries around Fife, Kinross and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care