Vehicle Damage & Insurance Administrator

U-Drive; Poole; On-site; GBP 25,000 - 35,000; Full time

Job description

U-Drive are recruiting for an experienced and detail-oriented damage administrator with strong commercial awareness and working knowledge of the motor claims process to join a close-knit team focused on managing damage claims for our fleet of 4000 vehicles. This role would ideally suit someone from an insurance or motor claims management background. At U-Drive our emphasis is on quality and mitigating risk through attention to detail. This role is based at our Poole Head Office on a 40-hour week, Monday to Friday.

About the Role

Our Accident and Risk Management team are critical to the processing of incidents pertaining to self-drive hire and motor trade fleets.

Core Responsibilities

• Creating new claim records, instructing repairs, fielding calls and general administration
• Investigating incident circumstances and establishing liability
• Obtaining, reviewing and approving insurance documentation from self-insuring customers
• Ensuring damages are recharged in accordance with company and industry standards
• Updating MID records
• Handling of new customer loss and damage claims
• Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce “Vehicle Off Road” times and to ensure correct and accurate recharging to the customer
• Maintaining and updating existing claims assigned directly to you
• Liaising with customers, suppliers and colleagues in a professional manner
• Assisting all branches and departments with damage and loss queries or claims
• Escalate all disputes not resolved to facilitate a timely resolution

About You

The ideal candidate will be a detail-oriented and service-focused individual who is comfortable with changing priorities and a varied workload. Successful candidates should demonstrate the following skills and competencies:

• Good understanding of risk and allocating fault, in a motor insurance capacity
• Strong communication and customer service skills, both oral and written
• Exceptional attention to detail, understanding this is of paramount importance when assessing claims and collating all appropriate information
• Well-organised and able to appropriately prioritise your workload, working independently as well as taking on team responsibilities where required
• Strong commercial understanding of risk and claims and how these may impact the business and our customers
• Comfortable with learning and using operating software and have good Microsoft Office skills

What We Offer

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• On-site parking where available
• Competitive pension
• Employee discount across U-Drive branches
• Employee Wellbeing Program