Van Loader

ENGINEERINGUK; Enfield; On-site; GBP 1,000; Full time

Job description

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About the role
Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

It's hands-on, physical, and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you'll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability, or an opportunity to change career direction, everyone is welcome at Tesco.

You will be responsible for
Delivering your part of our customer shopping trip by:

1. Ensuring the van and trays I use are clean and kept tidy/organised.
2. Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
3. Ensuring trays are washed as part of the tray wash process.
4. Loading the van as required, checking the van for roadworthiness.
5. Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
6. Taking care of products/deliveries as if they were my own.
7. Explaining to the customer that they will not be charged any more for their substitutions.
8. Delivering during the customer's time slot.
9. Calling the customer before arriving at their property if early.
10. Calling the store/centre if running 30 or more minutes late.

You will need

1. Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
2. Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
3. Acting quickly to respond to the changing needs of our customers and embracing change within my store.
4. Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
5. Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
6. A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
7. Able to adhere to the GB Domestic Driving Rules.

What's in it for you?

1. £13.15 per hour.
2. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
3. Request flexible working from day one.
4. Get 10% off and 15% at payday weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
5. Access to free wellbeing services with a range of resources to support your mind, body, and life.
6. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
7. Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
8. Uniform provided and policies to support you for all of life's moments, big and small.

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.