UX Writer

UX Writer needed to join our dynamic cross-functional product creative team, collaborating with experts in CX, UX, UI, Research and Service Design on a full time contract basis.

The opportunity:

This is an exciting role where you’ll get to write and script the customer experience in response to customer and business needs. We’re looking for someone who loves finding ways to solve challenges and improve the customer experience with content. Automotive experience is an advantage.

You will help to define and implement content strategy, shape and guide tone of voice for our clients and use research to test copy and contribute to a positive UX writing culture.

At heart you are a brilliant storyteller, editor, and design thinker who can quickly identify the audience and can create compelling content. You’ll play a vital role in helping us to define our own content strategy, as well as influencing the user experience, and evolving tone and content for our clients.

What you’ll be doing:

• Shape the product experience through tone of voice and language.
• Create consistent messaging across user journeys including: in-product messaging, navigational language, promos, error messages, landing pages, product features, plus editorial SEO content.
• Partner with UX and UI early in the design process to guide content approach and craft intuitive, accessible UX copy.
• Collaborate with stakeholders to ensure copy meets legal, compliance, and business requirements while remaining fresh and compelling.
• Analyse existing content for consistency, efficiency, and customer value.
• Maintain a comprehensive library of content guidelines, standards, and workflows.
• Interact with clients to share insights and recommendations, and to help embed copy guidelines and best practices.

What we want from you:

• Excellent writing and editing skills.
• Ideally you will have experience with eCommerce in the Automotive industry.
• Ability to write short and long form copy, as well as scripting for conversational user interfaces.
• Experience creating copy options for research and interpreting results.
• Adaptable tone for different clients and customers, and ability to work independently or seek help when needed.
• Working knowledge of design process and general UX principles.
• Strong communication and organizational skills, with the ability to present to all levels within an organization.
• Confidence to challenge peers and stakeholders, and champion improvements.
• Passion for a broad range of copy disciplines and experience in e-commerce, B2B or B2C is a bonus.
• Bachelor's degree in English, Communications, Journalism, Marketing, or equivalent work experience.
• Native-level English proficiency in speaking and writing.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co.