UX/UI Lead

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 190+ team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We’re looking for a UX/UI Lead to join our Product team. Reporting to the VP, Product, you’ll be improving and shaping the efficiency and functionality of our UX workflows and designs.

A day in the life as a UX/UI Lead:

• You meet with the UX team to set design priorities for the week and recommend courses of action toward completion.
• You offer guidance to a UX/UI Designer as they build the wireframe for a new feature.
• You collaborate with a Product Manager to develop & express the vision for a new feature.
• You devote some focus time to continuing your work developing Usability standards that the team will use across all areas of the MealSuite platform.
• You talk with a UX Researcher on an area of our users’ lives that you’d like to understand better.
• You collaborate with other members of the Product team to develop product solutions to user-specific challenges.

If the below describe your knowledge, experience and character, this role could be for you:

• I have successfully led a team of UX/UI designers in building great user experiences.
• I possess in-depth knowledge of UX/UI design within B2B SaaS.
• I have experience building interfaces for both data-driven business stakeholders and usability-focused end-users, and I know the difference between the two.
• I gained my knowledge through 7+ years of design experience for web and mobile applications, with 2+ years in a formal leadership capacity.
• I ideally have experience in healthcare technology or a related industry.
• I can balance multiple competing strategic priorities and can make progress on both tactical and strategic initiatives over the course of a day.
• I have a proven track record of developing a deep understanding of my users and adding value for multiple user types.
• I have multiple years of experience leading the discovery, prototyping, and user validation process.
• I have experience defining and executing usability testing with end-users.
• I have firsthand exposure to the software development lifecycle and design libraries.
• I have a proven ability to identify improvement opportunities and propose/deliver solutions that have a tangible impact on the user experience.
• I can be flexible with my schedule, including occasional evenings or early mornings to collaborate with teams in different time zones.
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA.
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and develop my leadership skills.
• Bonus points if I have experience in one or more of the following areas:
• Institutional dietary and food service operations.
• Electronic Healthcare Records (EHR) systems and/or EHR-integrated systems.
• Menu management systems for healthcare clients.
• Accounting systems and/or supply chains related to the foodservice industry.
• Inventory management systems and analysis methodologies, with an understanding of profitable procurement practices spanning labor cost, raw food cost, GPOs, rebate programs, and volume purchasing.
• Point of Sale (POS) systems and related application integrations such as online ordering, kitchen management systems, digital payments, mobile apps, bookkeeping platforms, and reporting.

This role will require you to work in our office located in Cambridge, ON up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here’s what’s next:

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.