UX/UI Designer

Capita Pension Solutions; Gildersome; On-site; GBP 35,000 - 55,000; Full time

Job description

Shape better digital journeys as a Digital UX/UI Designer - Pensions

Fixed term contract – To 31st January 2026

We are looking for an experienced UX/UI Designer to join our Pensions Digital team that are designing, building and launching market leading digital experiences for our clients.

You will be a key member of the team that influences how new strategic digital products interact and engage with clients throughout their end-to-end journey.

As a UX/UI Designer you'll be expected to bring creative range and a depth of thinking to this role. You'll be at the forefront of UX/UI design solutions that employ and improve our principles, standards and design patterns, centred around best practice, consistency and re-use. You’ll consider the holistic customer experience and the end-to-end journeys, ensuring clear journey maps are in place and maintained as well as designing new features and continuously improving our current journeys.

You must be analytical and comfortable reviewing data to identify challenges in digital journeys and recommend solutions. You must be able to clearly articulate issues and work with Developers and Business Analysts on solutions for compelling journey improvement.

If this sounds like an opportunity you would be interested please apply and ensure you include a link to your design portfolio.

Job DescriptionWhat you will do:

• Conduct user research to understand the needs, behaviours, and pain points of pension holders and administrators.
• Analyse user feedback, usability testing results, and metrics to identify opportunities for improvement in the pension service platform.
• Create wireframes, user flows, and interactive prototypes to visualize and iterate on design concepts.
• Ensure that designs adhere to GDS design principles, emphasizing simplicity, clarity, and accessibility.
• Develop visually appealing and consistent user interfaces for digital pension platforms, considering branding guidelines and accessibility standards.
• Ensure that pension service platforms comply with accessibility standards (such as WCAG) to accommodate users with diverse abilities and needs.
• Collaborate closely with product managers, developers, and other stakeholders throughout the design process to align on project goals and priorities.
• Iterate on design solutions based on user feedback, stakeholder input, and usability testing results.
• Use an agile methodology to rapidly prototype, test, and refine design concepts, ensuring continuous improvement of the pension service platform.

EssentialWhat we are looking for:

• Demonstrable experience in designing digital journeys (Experience in creating wireframes, prototypes and user flows), with an understanding of design standards, accessibility and SEO.
• Can demonstrate strong communication skills and the ability to articulate information in front of stakeholders.
• You must be analytical and be comfortable reviewing data to identify challenges in journeys and recommend solutions. You must be able to clearly articulate issues and work with IT on solutions for compelling journey improvement.
• You need to be able to influence wider teams to buy into the importance customer centric focus and design.
• Experience of working within Financial Services or pensions or a large matrix organisation.
• Knowledge of working with design tools such as Figma & Adobe Suite.
• Experience of the Agile methodology.

Desirable

• Knowledge of Government Design Systems (GDS).

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and drive the direction of the team, whilst working on a host of high-profile pension projects that will help you learn and evolve new and existing skills. We also believe in offering flexible working solutions that suit your needs.

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What We Hope You’ll Do Next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [e-mail] or call 07784 237318 and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Design, Art/Creative, and Information Technology