UX Researcher - Bokun New

• Actively participate in cross-functional team discussions to understand various user needs, and to identify and define new marketplace features.
• Define research strategy and manage multiple projects across a variety of methodologies.
• Design and conduct qualitative studies (discovery, needs analysis, usability studies, click-tests etc.), analyze data, and proactively share insights and supporting data.
• Own the research process from end-to-end including the ideation, development and execution of research plans.
• Create and field surveys, analyze responses, and report learnings.
• Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences.
• Communicate research findings internally in clear and compelling ways.
• Work cross-functionally with sales, design, product marketing, and product management.

• Minimum BA/BS degree in psychology, communication, statistics or other related field.
• Advanced degree behavioral or social sciences a plus.
• 0-3 years of professional applied research experience.
• Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies.
• Extensive experience with qualitative research methods in user research.
• Detail oriented and able to manage multiple projects simultaneously.
• Ability to present research insights and supporting data in a clear fashion.
• Ability to ask, and answer, meaningful and impactful questions.
• Excellent English verbal and written communication skills.
• Experience with quantitative research methods (e.g. surveying) and statistics a plus.
• Experience in B2B, travel, hospitality a plus.

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• Work your way with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as youd like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. Were here for you with resources and programs to help you through lifes challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us and you to new heights.
• Were relentlessly curious. We push beyond the usual, the known, the thats just how its done.
• Were better together. We learn from, accept, respect, support, and value one another and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We wont get it right the first time or every time. Well provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request. Please include the job requisition number in your message.