UX Researcher

TalkTalk; Salford; On-site; GBP 35,000 - 55,000; Full time

Job description

Fixed term role

About us

For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.

Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

About the Role

Are you passionate about understanding customer needs and solving real business problems through research? We're looking for a Mid-Weight User Researcher to join our UX team at TalkTalk!

As a User Researcher at TalkTalk, you’ll play a crucial role in shaping our products and services by uncovering insights that drive customer-centric decision-making. You’ll work across different stages of the product lifecycle, using a variety of research methods—including user and stakeholder interviews, usability testing, surveys, competitor analysis and card sorting.

You’ll thrive in a fast-paced, agile environment, where priorities can shift quickly, and where research needs to be adaptable to meet evolving business and customer needs. Our team works in cross-functional squads, meaning you’ll collaborate closely with Product and journey owners, Designers, Experimentation and Developers.

Supporting the design team, you will deliver high-quality studies that help grow the business by assuring the quality of our user experience. It’s an exciting and varied role. This means at any one time you might be running fieldwork, planning future studies and helping business partners identify which kind of research is best suited to their needs.

Key Responsibilities

1. Identify and understand customer problems to help solve business challenges, ensuring research is aligned with business goals. You’ll also help increase research adoption, quality and democratisation.

2. Plan and execute high quality research using appropriate methods for each stage of the product lifecycle, with a key attention to detail.

3. Work with Product Owners and squads to fully understand the problem they’re trying to solve, setting realistic expectations for research timelines.

4. Embed user-centred design (UCD) practices, ensuring the team designs with evidence-based insights rather than assumptions.

5. Manage research in a fast-changing environment, adapting to shifting priorities while ensuring quality and depth in insights.

6. Build strong relationships across the business, keeping stakeholders engaged and informed throughout the research process.

7. Own research across the full end-to-end journey, ensuring consistency and alignment in insights that influence the entire user experience.

As Part of the UX Team, You Will:

1. Champion a customer-first mindset across the business, advocating for the value of research and user-centred design.

2. Contribute to implementing our UX Strategy, ensuring research is a key driver of improvements.

3. Ensure the voice of the customer is embedded in design and product development.

4. Work in an agile way, ensuring research is iterative, actionable, and aligned with product development sprints.

5. Engage in team workshops and proactively share new methods, trends, and developments in UX research.

6. Help foster a strong team dynamic, supporting a collaborative and inclusive research practice.

7. Identify opportunities where research can drive better business and customer outcomes, helping to shape the direction of our products and services.

Who You Are

1. Experienced in a variety of qualitative and quantitative research methods, with a deep understanding of when to apply them in an agile setting.

2. Comfortable working in fast-paced, iterative environments, able to prioritise and adapt research based on evolving business needs.

3. Able to translate complex findings into clear, actionable insights that influence product and design decisions.

4. A strong communicator and collaborator, able to influence stakeholders at all levels.

5. Passionate about UCD principles and agile ways of working.

6. Eager to contribute to a growing research culture, helping to shape the future of UX at TalkTalk.

7. Talented at bringing findings to life using visualisation and copy and a strong proficiency in writing timely, high-quality reports.

Must-haves:

1. Minimum 3 years experience in a comparable role.

2. A relevant Bachelor’s degree or higher.

3. Practical experience in Human-centred design research methods.

4. Experience of both generative and evaluative research methodologies and related analytical techniques.

5. Experience in workshop planning and facilitation i.e. problem framing, prioritisations, empathy mapping.

6. Hands-on fieldwork competencies with usability testing and a variety of methods.

7. Friendly demeanour that builds rapport with a diversity of participants and stakeholders alike.

8. Strong moderation skills in one-to-one and group session work.

9. Highly collaborative approach to working with internal and external teams.

10. Extensive experience in setting up, executing and analysing research to a high standard.

11. Consulting skills in recommending relevant research methods to answer business questions.

12. Capability to manage projects including having hands-on and oversight responsibilities.

13. Ability to successfully mentor designers and stakeholders in UR and UX best practices.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

Apply now or reach out for more details.