User Researcher WCC619735

User Researcher WCC619735

Salary range: £41,580 - £55,710 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Temporary up to 12 months
Closing date: 9 February 2025
Contact details for Informal discussion: Neil Samson, Senior User Researcher, via email: NSAMSON@WESTMINSTER.GOV.UK

The Role:

As a User Researcher, you can make your own powerful contribution to our brand new Digital & Innovation Service. Bringing a relentless focus on delivering the right outcomes for our users, you’ll be part of a team of User Researchers within our UX function. You’ll help us drive real change to the digital landscape and the culture of Westminster City Council.

You’ll play a key role in our user research community, setting standards and taking responsibility for the professional development of other user researchers. Working across the whole of our Digital & Innovation portfolio, you’ll support core IT, technology, customer, digital and Smart City aspects. Taking the lead on user research of new, complex products and services, your work will touch a range of different product teams at the same time. You’ll put the user at the centre of all you do.

In this varied and vital post, you could find yourself working in a variety of ways – from joining a product team iterating a product to continuously improve, through to helping a service team deliver against a set of requirements. As the bridge between data and lived experience, you’ll use qualitative and quantitative evidence to help services understand what people need from us and how to design services to meet those needs.

You’ll work with talented colleagues in User Research, Service Design, User Experience Design, Online and Digital Transformation, and Customer Service. Together, you’ll help Westminster become The Digital Local Authority and ultimately deliver better outcomes for the people of Westminster.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses, and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster, where our communities are at the heart of our decision-making.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for an interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.